| by Jeff Wiener on February 8, 2010
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I have always believed that there is a fine line between being solvent and insolvent, profitable and unprofitable, and in business and out of business. There certainly are powerful signs in the way a corporation operates or reacts to a situation that defines who they are, where they came from and where they are going.
A corporation has a pulse and character that defines them; there is an attitude to a company that starts at the top and works its way down.
When you, as a customer, call a company to complain, a particular brand of insight is offered as to a company’s true nature. This true nature is generally offered by way of the illustrious Customer Service Representative.
What’s important, then, is that the illustrious Customer Service Representative addresses your concerns as a customer. It’s important that the illustrious Customer Service Representative listens, validates what they have heard and deals with the situation effectively.
Some companies operate under the guiding principle that the “customer is always right.”
Are they? Absolutely not.
But the important thing is that the illustrious Customer Service Representative does, in his or her infinite wisdom, come to a reasonable conclusion. When they, as representatives of the company, stop listening and stop caring, it’s all downhill from there.
You’re probably asking me something along the lines of “Jeff, where are you going with this?”
Good question. Glad you asked.
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| by Gaurav Kheterpal on February 8, 2010
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iPhone Apps - No More Location Based Ads
Apple has decided to pull the plug on iPhone applications that use location based ads for targeted advertising. The developer community has been notified of this restriction through the iPhone Developer Connection Blog.
Developers are encouraged to use the iPhone Location Framework only for programs that provide ‘beneficial information’ to the user. There’s no official reasoning why Apple has decided to ban these ads but it is bound to raise eyebrows from the iPhone Developer Community. Is Apple planning to pursue targeted advertising as its next big revenue stream?
Mobile phone ads have become a major revenue generator for advertisers especially restaurants and retailers. Apple had purchased Quattro Wireless (A Leading Mobile Advertisement Platform) in January this year so I’m pretty certain that this move is a part of a well planned strategy to open up a new revenue stream for the company.
Shortly after Apple bought Quattreo Wireless, Google had signaled its intentions by acquiring AdMob. I’d hardly be surprised if these two technology heavyweights take on each other in mobile advertising space as well.
The Apple Developer Connection blog mentions
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| by Matt Klassen on February 8, 2010
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Emerging this past week on Google’s Chromium site were tantalizing glimpses of the company’s projected foray into the world of hand-held tablet devices. These mock-ups surfaced without the pomp and ceremony that surrounded every tidbit of information about the iPad, and with this refreshing modicum of reservation, Google has immediately garnered itself significant attention and established itself as the key competitor to Apple in this market as well.
The concept art depicting the new tablet device offers some insights into what it might be capable of doing and what it might look like. The pictures showed the tablet utilizing Google’s own Chrome OS, a Linux based operating system that offers a configurable onscreen keyboard, zooming functionality, and the ability to resize and move windows with the touch of a finger. Further, a short animated video shows the tablet’s ability to launch multiple instances of the browser at once, offering users the ability to multitask—a feature lamentably absent from the iPad.
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| by Gaurav Kheterpal on February 7, 2010
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AT&T - Gearing Up for iPad
During the much awaited Apple iPad launch, Steve Jobs announced that Apple would partner with AT&T as a long term carrier to offer iPad to customers in the United States.
I’m pretty sure that none of the AT&T iPhone customers would be pleased with this announcement. The Apple – AT&T deal for iPhone hasn’t worked particularly well and customers have often complained about poor service especially in New York and San Francisco. It’s well known that the current state of AT&T 3G Network leaves a lot to be desired especially when it comes to video capabilities.
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| by Gaurav Kheterpal on February 6, 2010
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TELUS Motorola - Milestone Launch on Feb 18?
The much anticipated Motorola Milestone might be coming to TELUS subscribers in Canada as early as 18th February.
The Motorola Milestone claims to have the thinnest QWERTY slider available on any phone worldwide till date. Like the Motorola Devour, it’s also a ‘Social Media Friendly’ phone and has cool features which let you exchange emails, Google Mail Push, Google Maps and MotoNav.
It remains to be seen if the Motorola Milestone tag line “Phone Without Compromise” justifies itself for TELUS subscribers or not. The Motorola Milestone runs Android 2.0 and offers a GSM talk time of up to 390 minutes and 3G talk time of up to 290 minutes. The Motorola Milestone has a 5 MP camera with 4x Zoom, Dual LED Flash and automatic focus.
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I have always believed that there is a fine line between being solvent and insolvent, profitable and unprofitable, and in business and out of business. There certainly are powerful signs in the way a corporation operates or reacts to a situation that defines who they are, where they came from and where they are going.
