Location Based Services – Physician Reach: Imagine yourself as a Specialist making your rounds in the local hospital. A call is received at the hospital for your urgent attention. What happens today? In many cases, the central attendants take your call, places it on hold/park and initiates a hospital-wide page with a phrase such as “Dr. Smith, call on 31234″ Now the Doctor needs to locate the closest available phone and connect to the parked call.

In the UC enabled system, the hospital can deploy a Wireless LAN and tag every employee/physician’s name badge with a Wireless Tag. The UC System would also know the physical location and current state of every physical telephone in the environment. The call comes in for Dr. Smith and the Presence Engine knows his/her location through the WLAN Tagging and the closest and most available telephone device. The call can then be auto-routed to the closest device that has a person there to accept the call that would likely have visual reference to Dr. Smith to personally manage and respond to that call. The result is a substantial reduction of paging and a far more effective means to direct urgent calls to the actual location of the doctor.