Comments on: Bell, Rogers, Yak, Comwave, Vonage, Primus, Telehop – who offers the best home phone value and which provider should you choose ?

By: jrod

jrod — Mon, 23 Jan 2012 13:12:16 +0000

Should be no reason that it wouldn’t be compatible. For example Rogers offers home phone service but i just use their internet with a Magic Jack.

By: Vince

Vince — Sun, 22 Jan 2012 22:43:27 +0000

Hi Jimmie,

I do believe that magic jack is compatible with primus internet however with no phone to connect your internet to you would need a dry loop which is 5$ more.

By: jimmie

jimmie — Fri, 20 Jan 2012 05:49:39 +0000

I have high speed internet and phone through primus. I get my land line phone through primus. Does anyone know? If I cancel my phone through primus and get just the internet through them , will majic jack work with the primus internet? Is it compatable with primus?

By: Til

Til — Thu, 19 Jan 2012 18:02:35 +0000

Hey thanks everyone! Yeah, comwave calls/harasses me 2 times a week for business and after seeing the reviews here there’s absolutley NO WAY I’d deal with them. Frankly, I think it’s some boiler room from INDIA making the calls and taking our jobs. The accents are too obvious.

By: jrod

jrod — Thu, 19 Jan 2012 13:00:42 +0000

just an update to my previous post. Have since signed up to the new Magic Jack Plus ,,,,(please note PLUS) and I have to say the call quality is awesome and actually has been better than vonage. I used to get a short lag at the start of a call which I dont get anymore with Magic Jack Plus.
Major bonus is you can get a local number in Moncton, NB which is pretty rare since I haven’t seen anyone other than Bell, Rogers and Vonage that you can get a local number here. As for price total cost with shipping, taxes and my canadian phone number was $90. Next year will be $40 and that includes unlimited calling to the US and Canada, call waiting, voicemail, call display and call forwarding. As a disclaimer, although I have used their online chat support I think nothing changed there they still suck at customer service, but for less than $10 a month this year and less than $5 a month next year I will take it.

On a side note to Zimm, Even though you have your router and vonage box hooked to UPS , if the power is out for the city your internet isn’t going to work. I was doing tech support for Rogers HSI back when there was a major black out for Ontario. Power is used to boost signals through the lines , No power = no signal so although you have power for your modem there most likely isn’t a signal for it to pick up.

By: T

Mon, 16 Jan 2012 01:36:14 +0000

Good thing I found this page. I was thinking of ditching Shaw for Comwave, but I think I’ll stick with my no contract cancel anytime plan with Shaw. Comewave sounds like it’s too good to be true….there’s gotta be a catch somewhere in the fine prints.

By: Zimm

Zimm — Thu, 12 Jan 2012 05:07:20 +0000

customer service calls with vonage are in US and sometime India, tecksavy support is in sudbury or Chatham ontario… I really like that it’s folks in ontario.

By: Zimm

Zimm — Thu, 12 Jan 2012 04:48:51 +0000

I’m using Vonage 500 for the last 4 years. It has worked fine… some times I get a bit of a transformers voice but that was due to rogers not giving me my full 1meg upload as the advertised. I have switched to tecksavvey and have had no problems and amazing speeds with them. Also running my voip box on a linksys modem with dd-wrt giving my vonage adapter (not the newer router…the vrt box works just fine so far) highest bandwith priority and haven’t hand an issue.

I agree 911 has to go to the national center then transferred to my local city not the best but I have tested it twice and used it 3 times and and each time was fine.

As for power issues… well rogers system has a bat built in… Bell has batteries in the main building that would last for weeks… anyways I just have a good UPS running my router, an vonage box. btw do people realize that if the power is out there cordless phones done work??? just get two USP’s and you are solid… so cheap too.

All in all I really like Vonage have had good service was cut off once and they even called back.. Rogers and Bell would never @#$@#$ do that ever.

I like vonage cause we can take it where ever and it rings like we are home, also if the power is off we have it forward to our cell phones… we had to do some work on the house and killed the power and had absolutely no issues with it forwarding. I’m impressed with vonage. Good luck and I hope this screws over bell and rogers was with rogers internet for 11 years and was horrible, bell phone well way to long.

By: Kevin for Voange

Kevin for Voange — Thu, 29 Dec 2011 03:17:26 +0000

I would like to offer my 2 cents. I switched to Vonage almost 4 years ago. There were some minor glitches in the beginning and worries about the lawsuit brought on by Verison but that has all been settled. I can honestly say that they can’t really be beat. Yes, they cost more then some but compared to Bell, Vonage has never increased the monthly fee and with respect to long distance I think they have this beat too! More long distance calling to more countries including mobiles phones in some! Rogers charges extra for long distance to other countries. I may never ever call India but it’s there if I do! And every calling feature is included! I use the email voicemail and simul-call where my house phone rings as well as mine and my wife’s cell phones at the same time. If you want bang for your buck then Vonage is the way to go, in my humble opinion. Bottom line with whichever service you select – good riddance Bell!

By: R. Nafziger

R. Nafziger — Sat, 24 Dec 2011 17:26:03 +0000

Thumbs Up for Primus!
I’ve had the service for years and for an average bill of $23 per month is great. Included in my bill is a $3 monthly line charge and I bought the VOIP which was about $70 making the monthly bill cheaper and in the long run the VOIP pays for itself. I believe this company offers THE MOST in features and I’ve used most of them. There are over 20 calling features with Primus, unlike Bell or Rogers who are are stingy and make you pay extra over and above the few features they give you. When you call for Service they’re very efficient, I’m extremely happy with the quality of the line, just remember if you’re downloading you’re using up a good portion of your bandwidth. So just pause or stop your download. The most interference I’ve had while downloading is a slight echo in the background which is only because of the computer is downloading at the same time. Overall I’m really happy to get away from Bell, I just wish I could’ve switched sooner to Primus, I would’ve paid off my Mortgage years sooner!

By: ePro

ePro — Tue, 13 Dec 2011 16:25:50 +0000

I am currently on the trial period with Comwave while I still have my Bell. But with bad feedbacks I’ve just read here on Comwave, I’m now having second thoughts about switching to them. By the way, Bell just sent me a letter re their $2/mo increase which will be effective Jan 2012. So now I’m wondering if I should still stick with them.

By: Kevin

Kevin — Thu, 08 Dec 2011 02:27:59 +0000

Been with Telehop for 11 months here in Winnipeg. I just use the long distance feature only and never go over the 500 minutes so my bill is always $5.60 per month. I used to be on the Urban Unlimited feature with MTS and it cost me an additional $20.00 per month. I just looked at my recent bill and my son had made a call to the United Kingdom and talked for 29 minutes and the cost was 0.83 !
No complaints here.

By: DEVAL

DEVAL — Thu, 01 Dec 2011 18:27:09 +0000

Hey i was told that Comwave is availabe in anywhere in Canada and where ever you move same services will be provided.. I moved from Calgary to saskatoon and Comwave cant able to provide the service in Saskatoon. They Cancel my service because they cant provide same service in Saskatoon. I was in contract for three years thinking because comwave is availabe any where in canada what is wrong in doing the comtract. I fighted for 3 months for fairness I talked to lots of peeople in Comwave. Proud to say that they have lots of staff who can understand my problem ;and told me that you are right you should not pay for three years because you did not cancel your service . but top management did not understand my problem they did not want to help me.. My bill was due for 18$ only thing I aksed them to provide the same service and i Will pay my bill, They refused to provide the same service i talked to them several times but unfortunately no body help me. They told me you are in contract. I aksed them i dont want to cancel my contract just provide me the service and i am happy customer. I talk to accounts receivable I tried to convience him but he did not understand me . I told him that one unhappy customer will make lots of of unhappy cstomer but he did not understand it and told me that YOU ARE THREATNING ME.. Now my question is WHOM SHOULD I TALK TO ….. No one there to help me . They send my bill to credit department for collection for amount of 18$ i used i paid yesterday 605$ for three years. i told hime I want to talk to someone senior them him. He told me … BY LAW I CANT TALK TO THEM I NEED TO TALK TO CREDIT DEPARTMENT FOR ANY DISPUTE….WORST PART OF THAT HE HANG UP PHONE ON ME!!!

I HAD NO OPTION LEFT TO SAVE MY OWN CREDIT I PAID 605 $ FOR THE SERVICES WHICH I NEVER RECEIVED … FOR THE AMONT OF 18$ I TOOK HIT ON MY CREDIT AND I WANT TO BUY MY FIRST HOUSE IN CANADA ….

But beleive me I KNOW I PAID WHICH IS NOT FAIR I gonna talk to the top most authority in Comwave and I will resolve this problem .. in coming years…

ps: i am thankful to lots of customer service people in Comwave who understand my problem and tried to help me. Including one gentleman from accounts receivable.you should be proud of yourself… you did everything what you could do ..

By: jrod

jrod — Thu, 24 Nov 2011 13:45:12 +0000

Vonage all the way. Had them for over 4 years now. Service and call quality are great. As of last year they dropped their price instead of increasing it. imagine that. Not sure about comwave and some of these others but one thing i have learned over the years is never sign a contract. If a company needs a contract their is a reason and dont let them fool you on the its to cover the cost of the equipment. Those routers cost them about 5$ and you can always return them.

By: Comwave

Comwave — Mon, 21 Nov 2011 15:26:31 +0000

Thank you all for reaching out. We hear what you are saying and we can assure you that your experiences are not typical of our customer service team at Comwave, as we take these matters very seriously. To discuss any concerns, please reach out to us directly so that we can investigate the situation and resolve it for you. We can be reached at marketing[at]comwave.net and will ensure a swift resolution to your situation.

Thank you,

The Comwave Team