Comments on: Canada’s Worst Cellphone Bill http://www.thetelecomblog.com/2010/03/08/canadas-worst-cellphone-bill/ Telecom news, thoughts, analysis and provocative opinion Tue, 07 Feb 2012 17:51:01 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Gaurav Kheterpal http://www.thetelecomblog.com/2010/03/08/canadas-worst-cellphone-bill/comment-page-1/#comment-2924 Gaurav Kheterpal Tue, 30 Mar 2010 05:44:24 +0000 http://www.thetelecomblog.com/?p=4920#comment-2924 @beeng: Ambiguity tactics are used by all companies, not just telecom carriers. I hope the CRTC does something about it soon. After all, its high time to have a fair degree of transparency in Canadian telecom market. @beeng: Ambiguity tactics are used by all companies, not just telecom carriers. I hope the CRTC does something about it soon. After all, its high time to have a fair degree of transparency in Canadian telecom market.

]]> By: Gaurav Kheterpal http://www.thetelecomblog.com/2010/03/08/canadas-worst-cellphone-bill/comment-page-1/#comment-2923 Gaurav Kheterpal Tue, 30 Mar 2010 05:42:18 +0000 http://www.thetelecomblog.com/?p=4920#comment-2923 @jay: CBC Marketplace's only line of reasoning is that carriers should be careful on what they charge and how they charge. Do you think three months is a justified duration for correcting a billing error? I sympathize with subscribers who pay hefty fee and still get treated badly by the carriers. Either they should stop making tall claims about so called 'customer service' or get their act together and be more considerate to the cause of subscribers. @jay: CBC Marketplace’s only line of reasoning is that carriers should be careful on what they charge and how they charge. Do you think three months is a justified duration for correcting a billing error? I sympathize with subscribers who pay hefty fee and still get treated badly by the carriers. Either they should stop making tall claims about so called ‘customer service’ or get their act together and be more considerate to the cause of subscribers.

]]> By: jay http://www.thetelecomblog.com/2010/03/08/canadas-worst-cellphone-bill/comment-page-1/#comment-2908 jay Fri, 26 Mar 2010 20:26:06 +0000 http://www.thetelecomblog.com/?p=4920#comment-2908 How does Bell's case where a client claims she was told something in store (She showed the cameras a piece of paper which clearly showed she wrote down what they told her) compare to Telus admitting they did not live up to their part of the bargain, yet would not lower or waive their ridiculous $720/line early cancellation fee. Then there was Virgin admiting it was actually a network billing error after 3 months before they made the correction. With CBC Marketplace's line of reasoning if I walk into a car dealership whith my lease agreement having my handwriting on the bottom that says "free oilchanges for 5 years" they should honour that. How does Bell’s case where a client claims she was told something in store (She showed the cameras a piece of paper which clearly showed she wrote down what they told her) compare to Telus admitting they did not live up to their part of the bargain, yet would not lower or waive their ridiculous $720/line early cancellation fee. Then there was Virgin admiting it was actually a network billing error after 3 months before they made the correction.

With CBC Marketplace’s line of reasoning if I walk into a car dealership whith my lease agreement having my handwriting on the bottom that says “free oilchanges for 5 years” they should honour that.

]]> By: beeng http://www.thetelecomblog.com/2010/03/08/canadas-worst-cellphone-bill/comment-page-1/#comment-2735 beeng Tue, 09 Mar 2010 00:38:51 +0000 http://www.thetelecomblog.com/?p=4920#comment-2735 This blog rocks... and yes the carriers do suck. I've encountered their money-making through ambiguity tactics much like the people in the CBC video. Last I checked, bell charges you to allow you to see an itemized bill. This blog rocks… and yes the carriers do suck. I’ve encountered their money-making through ambiguity tactics much like the people in the CBC video. Last I checked, bell charges you to allow you to see an itemized bill.

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