It’s Official. Avaya announces the END OF LIFE of the Nortel BCM

by Jeff Wiener on June 1, 2011

Over my 20 years in the Telecom business almost everything has changed, as telecom technology continues to advance at a rapid rate. One of the things that had never changed, however, was the presence of the Nortel product line in the market place. Nortel’s once innovative Norstar product was introduced sometime in the late 1980’s, and its fantastic twenty year run was cut short last May 2010. And yesterday Avaya announced the end of the Nortel BCM, Nortel’s flagship SMB phone system.

I would classify the BCM as one of the more widely sold phone systems in the market which propelled Nortel to the #1 position in the worldwide market share concerning small and medium business space.

The product was feature rich, well-priced, and easy to install. Our company sold the Nortel BCM for many years with the unshakeable sense of confidence that Nortel once had.

But, as the old adage says, all good things must come to an end, and with that I’m sad to announce that BCM has reached the end of its impressive run.

When Avaya took over Nortel’s telecom assets they didn’t hide the fact that both the Norstar and BCM would be discontinued sometime in the near future, and the impending official announcement came on May 31st, 2011 with the following Avaya press release regarding the BCM being discontinued:

As part of the previously announced convergence strategy and the launch of Avaya IP Office Release 7.0, Avaya is announcing the End-of-Sale (EoS) for new systems of Avaya Business Communications Manager 50 (BCM 50) and Avaya Business Communications Manager 450 (BCM 450) products, nine (9) months from the date of this announcement, effective March 1, 2012.

Products required to upgrade, expand and maintain existing BCM systems will continue to be offered for another three (3) years to March 1, 2015. This includes software authorization codes, terminals, media bay modules, expansion units, replacement parts, and upgrades to the latest release (BCM R6.0).

Avaya will make every effort to have supply of these products available for all orders, but cannot guarantee product availability through their End of Sale dates. Avaya reserves the right to manage and/or limit order quantities, or to cancel orders if supply is no longer available. Customer orders will be fulfilled on a first?in, first?out basis. If supply is exhausted prior to the targeted End of Sale dates in this notice, Avaya will issue an updated notice and accelerate removal of the applicable product codes from price lists and associated order entry systems.

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Written by: Jeff Wiener. www.digitcom.ca. Follow TheTelecomBlog.com by: RSS, Twitter, Facebook, or YouTube.

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{ 1 trackback }

ShoreTel Blog » BCM No More
June 3, 2011 at 5:41 pm

{ 5 comments… read them below or add one }

Matt Gorgun June 1, 2011 at 4:03 pm

Link to the official Avaya Document:

https://support.avaya.com/css/P8/documents/100140385

Doug Moffat June 1, 2011 at 4:14 pm

Great blog Jeff. Who would have thought Nortel’s SMB portfolio would end up like this. For those of us that built their business on the back of Nortel, it’s like losing one of your own.
But, like you say, “all good things come to an end”. When you look at companies such as Block Buster, Lehman Brothers, WorldCom, Enron, and Nortel, being a goliath in your industry doesn’t mean you’re immune to falling. I hope Avaya doesn’t end up on this list.
In my opinion, it was an expensive way for Avaya to buy a customer list and not exploit the technology they purchased. The BCM50 was and still is the best hybrid phone system in the market.

Jeff Wiener June 1, 2011 at 7:58 pm

Thanks for your comment Doug. I imagine Avaya is exploiting the technology, customer base, and dealer base. Many of the developers on the IP Office product are the old developers from the Nortel BCM product portfolio, so, I suspect many of the BCM features will end up somehow in the IP Office product.

Michael Cibelli June 2, 2011 at 8:59 pm

As we build out the ShoreTel Partner channel, I would welcome the opportunity to talk to any of the partners carrying these products that are looking for diversification or alternative manufacturers. Our product and brand are skyrocketing in the market. Why? Its simple, a differentiated architecture and low TCO makes it a compelling offer. We provide compelling value to the end-user and great margins to the partner. Come see why complexity is a thing of the past. Visit the ShoreTel website and fill out a request, my team and I are very interested in talking to you.

Alejandro January 5, 2013 at 11:00 pm

Im not agreed with that, no matter what we will continued using ours
Nortel BCM Meridian Norstar for many many many years to come,
Voip is garbage service, why do I have to change my bcm for voip???
I don’t think so, IMAGEN FOLKS USING VOIP IF MY INTERNET SERVICES
SHUT DOWN FOR ANY INSIGNIFICANT REASON AND WE IN THE MIDDLE
IMPORTANT CALL DAMN WE WILL LOOSE THE PHONES CALLS TOO, NO
INTERNET AND NO CALLS, THE HELL WITH VOIP AND AVAYA IP OFFICE
SERVICES, BUT BY USING NORTEL BCM MERIDIAN NORSTAR DIGITAL
PHONES OUR INTERNET CAN SHUT DOWN FOR ANY REASON MY
NORTEL BCM WILL WORKS FINE, AND LATER WE CAN FIX THE INTERNET
BUT USING NORTEL BCM IS THE BEST SOLUTION TODAY IN THIS YEAR
2013 AND BEYOND, so its was a stupid idea from Avaya disscontinued
Nortel BCM, so lets votes for Nortel Networks to bring down to Avaya
Because we all want Nortel BCM Meridian Norstar PBX back again in
Business, manufactured and supported by Verizon, Ameritech,
BellSouth, At&t, Norstar, Meridian, Sprint again.

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