Avaya yesterday announced that it has promoted Michael Runda to senior VP and president of Avaya Client Services. He was previously the Vice President of Avaya Global Support Services where he led the delivery team for maintenance services.
Runda, a veteran technology executive, joined the company last year and has quickly risen through the ranks at Avaya. He will continue to report directly to CEO Kevin Kennedy and serve on the Avaya Executive Council.
Runda’s previous stints include KCS Academy as CEO where he leveraged his industry experience to bring innovation around knowledge capture and effective re-use across support and services in a variety of industries. He has also worked in various capacities at Intuit, Oracle, Delphi and Symantec.
In his earlier role at Avaya, Runda played a key role in transforming the customer service experience by introducing enhanced web services, new diagnostic tools and swarming of technical support personnel. Runda says it’s vital for support to provide an ‘amazing’ online experience in order to keep customers happy.
In his new role at Avaya Client Services, he’ll be at the helm of market-leading managed services and support solutions for businesses worldwide.
“Avaya Client Services is a recognized hallmark of high-quality service and support, helping businesses around the world achieve their communications and collaboration goals. I am pleased to announce the appointment of Michael Runda to head up this important division, as Avaya Client Services leads enterprise communications support into new areas of innovation.” –Kevin Kennedy, CEO of Avaya
“Avaya delivers innovative services that focus on bringing the best of unified communications and contact center capabilities to businesses in the simplest, most cost-effective way. I’m looking forward to helping Avaya execute on the next phase of its strategy during what is an exciting time for enterprise collaboration and customer service.” –Michael Runda, senior vice president and president, Avaya