On Tuesday, Avaya Inc. announced a series of enhancements to version 2.0 of its Avaya Notification Solution. According to senior director for technical sales Amir Hameed, “This is the first big scale revision” of the system.
The Linux-based program can be integrated with almost any messaging system and PBX, sending automated alerts over email, social media, voice, SMS, and instant messaging mediums to nearly any receiver. Message recipients can be polled to determine the efficacy of the message. This status feedback is an integral but often forgotten component when it comes to emergency notification systems.
In the era of Bring Your Own Device, Avaya’s system is integral because of its versatility. Whether communicating with workers at a home office or dealing with crisis situations, the Avaya Notification Solution provides real-time collaboration capabilities.
The new platform combines Avaya Notification Solution with Avaya Aura Conferencing 7.0, Radvision Scopia or Avaya Meeting Exchange. This allows for even more capability to pull in widespread groups of people who need to respond to a crisis or emergency situation. By calling quick conferences in real time, the platform enables companies and organizations to achieve solutions more quickly and more efficiently.
“During the Colorado wildfires earlier this year, we were very concerned about how our area employees were personally being affected and also needed to keep them informed about access to our local facilities,” says Bill Parkin, director of Security and Business Continuity for Avaya. “We used Avaya Notification Solution to reach more than 1200 employees, poll them to see if they needed aid and assistance, and provide them with information and instructions. This entire process took about 90 minutes – a significant reduction in time from just a year earlier when a similar event took nearly three days.”
With the updates, messages can be sent simultaneously across a number of formats. Automated messages can be triggered with a number of mediums, including phone calls, web portals and social media.
In a BYOD world, there’s little doubting the importance of emergency communications in a crisis. Organizations, businesses and individuals need fast and reliable communications capabilities in crisis scenarios and don’t have time to worry about connectivity and compatibility. Avaya’s updated crisis notification platform looks to be the ticket, with a well-considered set of components and software designed to eliminate hassle and cut to the heart of the crisis – before it’s too late.