Telecom 2.0 – Where are we headed ? Nortel, Mitel, Avaya, Cisco, ShoreTel …

by Jeff Wiener on September 3, 2009

future-telcos-2aI did a guest post on yesterday. You could read the entire post here: , or, I have re-posted my guest post on I know, seems strange that I am re-posting my own blog posting, but, I actually did this as a guest post for another site. Mark Evan’s has been a great help and a big supporter of this blog.

No, I don’t have a crystal ball but I wish that I did. I am looking at the next generation of telecom, and wondering where this rapidly evolving market is headed. I’ve been in the telecom business for 19 years – it’s almost like a 6th sense (although my sense is sometimes off).

With that in mind, let me offer my take of where the enterprise telecom market is going in the short and long term. Keep I mind I’m writing this post at a time when the customer premise-based equipment (CPE) market is at a crossroads.

Nortel’s bankruptcy and uncertain future has left many current and prospective customers wondering where to take their new telecom equipment business. Does it make sense for an existing Nortel customer to spend money on upgrading Nortel equipment, or, as my father explained in my early years in business, “never throw good money after bad”.

In other words, many of my clients are now throwing out their older Nortel gear in favor of new hardware, rather then spend dollars on upgrading their older Nortel systems.

Either way, Nortel is still a large player in the market but their absence at the table has left a void filled by their competitors. Of course, over the near term this issue will be resolved.

And what will follow in the enterprise telecom market?

In the short term, many customers looking for CPE will gravitate toward some of the larger players such as Cisco, Avaya, Mitel, and NEC. I believe these players will continue to shuffle market share around ever so slightly. There are also some smaller players in the CPE market – notably ShorTel, Asterisk / Digium, and Microsoft.

Some thoughts on some of these players:

– Microsoft hasn’t become the competitive threat I suspected they might – the enterprise market hasn’t adopted Microsoft’s OCS or Response Point telecom equipment – yet.

– Cisco is obviously making headway into the larger space but their SMB products haven’t been that widely adopted – yet.

– Asterisk, although a threat, isn’t taken that seriously within the enterprise market – yet. It seems that customers need a “manufacturer” to scream at!

The other spectrum of the enterprise equipment space is the looming threat of Hosted VoIP, Google, and Skype, which is hanging over the CPE vendors like a very dark cloud.

The world is gravitating toward an IP-centric model, and the “cloud” at a rapid pace. Over the next few years, there will a gradual adoption of cloud telephony. In time, the technology will be widely adopted as the technology evolves and becomes more reliable.

As a CPE vendor, I view the threat that companies such as Google and Skype hold over the CPE market with some fear. Not today, but certainly in the future. Cloud telephony represents a paradigm shift – something to be watched, and shortly, feared. I am going to label this next generation of telephony as “Telcom 2.0”.

What does Telecom 2.0 look like ?

Speaking along the lines of paradigm shift, the next generation of phone systems will be a highly intelligent server, much as they are now. The talk/communicate medium will not necessarily be the bulky phone on your desk, but rather a variety of end point devices.

Skype, Google, Facebook, iPhone, Blackberry – these all-in-one appliances will be the talk/communicate path, and the server at the back end will bridge these technologies together. And with the recent news of Silver Lakes (Avaya’s parent company) being part of an investment group buying a 65% stake in Skype, it will now bring together the old and newer emerging technologies.

In the meantime, I’m now watching the race for Nortel’s enterprise asset – the winner will change the landscape considerably.

What do you think? Where is Telecom 2.0 heading?

More: received some amazing, very insightful comments which can be read here.

Written by: Jeff Wiener. Follow by: RSS, Twitter,, or Friendfeed

{ 7 trackbacks }

Twitter: Tweet to Talk – Telecom 2.0 here we come ! Introducing JaJah@call «
September 18, 2009 at 8:09 am
Twitter: Tweet to Talk – Telecom 2.0 here we come ! Introducing JaJah@call |
September 18, 2009 at 8:10 am
Skype for Asterisk - now available for download |
September 29, 2009 at 6:15 am is looking for feedback. Looking for more Avaya, Nortel, Cisco, Mitel, iPhone ? Help ! |
October 1, 2009 at 6:29 am is looking for feedback. Looking for more Avaya, Nortel, Cisco, Mitel, iPhone ? Help ! «
October 1, 2009 at 6:30 am
The office phone is dead ! —
November 2, 2009 at 6:16 am
Nortel - It ain't over till it's over ! —
November 3, 2009 at 8:47 am

{ 4 comments… read them below or add one }

Hobosic September 5, 2009 at 9:22 am

Hi, – da best. Keep it going!
Have a nice day

JoAnn November 26, 2009 at 9:38 am

Hi, Thanks for the updates! I’m reviewing systems b’twn MITEL & AVEL side-by-side, for our smaller office needs. We have 9 static offices and need 11 additional traveling warrior/home office IP needs. Who would you go with? We find the price quote from Mitel to be VERY high. Over 16k. HELP! Who can we ask to review the quotes & decipher the seemingly confusing equipment offers?? 🙂

Jeff Wiener November 26, 2009 at 8:35 pm

Hello JoAnn:

MItel makes a great phone system. I’m not familiar with AVEL so I can’t really comment. I would suggest you also look at Avaya, perhaps for a smaller company the Avaya Partner, and larger you might want to look at the Avaya IP Office.

You won’t go wrong with either the Mitel or Avaya brand though.

Good luck.


Karl Taylor July 21, 2010 at 10:14 am

Cisco recently acquire Motorola seems it will lead the Telecommunication market in future.

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