Even my Mom is reading this Blog ! And yes, Mom, Rogers did show up !

by Jeff Wiener on October 8, 2009

Rogers RemoteYou are now on the 4th and final post of my Rogers journey. You can start at the beginning by clicking here …

I called my Mom on my way home from work yesterday evening and she asked me how the Rogers installation was going. She said she had read this blog. My mother ! Reading a Telecom Blog !! (Click here to catch up on this story)

My immediate thought – Oh No. If my mother is reading this blog then I must be completely off base. This is a Telecom Blog. You know – technical stuff. No disrespect toward my mother, but, she reads Canadian House and Home. I have been in Telecom for 20 years and she’s still asking what it is that I do ! That would be cool though – in a month or so I might be talking to my mother about Net Neutrality. Can’t wait.

Anyway, I didn’t have enough time to speak with my Mom about the Rogers thing, so, let me say something to her first. Mom, I’m sorry for rushing you off the phone last night. You spooked me. And yes, Rogers did show up. We now have Rogers cable.

Truth be told, the Rogers tech was fantastic. I actually didn’t meet him, but, when you come home from work and your kids, who don’t normally care about much other then Miley Cyrus, run over and explain how nice the phone guy was, you know he must have done something right. He showed up on time. Ran and fished the cables, cross connected the phone lines to the new Rogers demarc, tested the phone line, and even, now get this, helped my wife take in the groceries from the car.

We even got a call from “the President’s office” last night asking if everything was OK.

I knew this blog would come in handy for something. I think I’m going to make this blog into my personal gripe session. Problem at the grocery store – blog about it. Flight delayed – blog about it. Crappy Canadian winter – OK, I guess I’m getting carried away.

So, what’s the message in all of this.

Don’t switch carriers ? Start a blog ? Yes to both.

And the message for Rogers, Bell, Shaw, Telus, MTS, or any other carrier. Amazing service is an elusive goal, but if done right, will propel your company to the top. Your customers are craving straight forward billing with no hidden charges, well trained customer service reps, and technicians and sales people that understand the business. And no, a 20 minute hold time is NOT acceptable.

Now, I’ve got to figure out how to use this new Rogers remote.

More: I just discovered the show “Ice Road Truckers” on the History channel. Love it.

Written by: Jeff Wiener. www.digitcom.ca. Follow TheTelecomBlog.com by: RSS, Twitter, Identi.ca, or Friendfeed

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Let's see if Rogers can get it right this time - we got a call from the "Office of the President" | TheTelecomBlog.com
October 8, 2009 at 8:46 am

{ 2 comments… read them below or add one }

Boby October 8, 2009 at 8:42 am

Hilarious. Thanks for this.

Boby

Joel October 8, 2009 at 11:15 am

Well, I’ll be darned! I can’t believe you actually got any service from Rogers. I just had Bell install my phone and internet since we moved recently. (TV is from Shaw Direct and was great from start to install) Bell messed up the all the features on my line that I was supposed to get in some package, then static on the line, then no line. So many service calls after the install. Except for a defective demarc box on my property for the static issues, all the other problems was at the service box down the street from me. Then it was a whole other fiasco with the internet. Umm…. no internet, then very slow internet, then much slower internet, then finally after more threats to either cancel or escalate to the “office of the President,” I got what I’m paying for. After a month of all of this, everything seems to be ok for the time being.

Talk about ironing out the bugs.

As for Rogers, I’m not going there. I wish you the best with them Jeff. Wait until your first bill. Buy some pain killers ahead of time to be prepared.

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