Want to save a bundle on your home cable or telco services ?

by Jeff Wiener on November 7, 2009

pennyQuick trick …

Call your provider to cancel your service.

Now here’s an important point to remember. Unless you’re really upset with your carrier you’re not going to really cancel your service. At least don’t do that just yet – make sure you have an alternate solution to fall back on. But, here’s what you’re going to do …

Call your provider … Ring Ring

Customer service rep answers:
Hello. Bell Canada service (it’s a small miracle that you’ve actually gotten through to someone but that’s not the point of this post).

Customer (that would be you):
Yes. I would like to find out what I need to do to cancel my home phone, internet, cable … service with your company.

Bell Canada:
Why are you cancelling your service ? Do you mind if I ask ?

Customer (again, that would be you):
Yes. I received a flyer from Rogers and I will be signing up with them.
NOTE: You should substitute “Rogers” with your local provider … i.e. Verizon, AT&T, Telus

At this point the customer service rep will usually transfer the call to the “Customer Retention Department”. The customer retention department has a mandate: to provide as little as possible by way of concessions to keep you as a customer, but their mandate is to NOT lose you as a customer. At this point you need to figure out how much room they actually have to negotiate. They’re given a maximum amount (perhaps done as a percentage), and it’s now your job to figure out how much negotiating room you actually have.

There you go. Have some fun with this exercise. It works. Trust me.

My question to these carriers – Why don’t they always offer their best deals to all of their clients ? Why do they make us have to pull these kind of stunts ?

Written by: Jeff Wiener. www.digitcom.ca. Follow TheTelecomBlog.com by: RSS, Twitter, Identi.ca, or Friendfeed

{ 1 comment }

Michael McNamara November 8, 2009 at 10:00 am

That’s just too funny… myself and a few co-workers were discussing the different approaches to getting the best price on broadband Internet, cable TV, home phone and cellular phone service. There’s a lot of information on dslreports.com around the different packages available, including pricing, for Verizon’s FiOS and Comcast.


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