Avaya Announces Integrated Roadmap

by Jeff Wiener on January 19, 2010

This is a guest post written by Rob Spicer Strategic Advisor with Enable Strategic Design, a Calgary-based independent Unified Communications Advisory Services firm. Contact details below.

On January 19th, Avaya announced their new integrated product roadmap including assets acquired from Nortel Enterprise Solutions (NES). Avaya categorizes their solution offerings across five groups; Unified Communications, Contact Center, Small – Medium Enterprise, Data and Services. Avaya will be hosting in-depth sessions with the Consultant community over the next couple of weeks to share more information across each of their solution segments.

The Avaya strategy is clear and concise. Avaya delivers standards-based communications solutions that leverage Session Initiated Protocol (SIP) services across the entire portfolio, while protecting customer’s existing investments and providing a migration path to these standards-based systems.

Some of the key highlights of the Integrated Roadmap include:

Unified Communications – inclusion of the Nortel CS1000, CS2100 and AS5200 Call Servers and the Nortel Agile Communications Environment (ACE) into the Avaya Aura architecture, extending UC capabilities across all enterprise customers.


Contact Center – Contact Center portfolio offerings from both Avaya and Nortel will merge and integrate to offer world class Contact Center and Self-Service environments, including the use of Avaya Contact Center and Nortel Integrated Communications Platform (ICP) offerings.

Small-Medium Enterprise – continued sale of existing voice solutions through 2010 with longer term support while Nortel Norstar and BCM phones and features are migrated to Avaya IP Office in early 2011. Nortel Software Communications System (SCS) continues its development and position as the SIP standards-based SME Unified Communications solution.

Data – the Nortel Data product plan of record is accepted and adopted by Avaya delivering robust Ethernet switching, secure routing and wireless LAN offerings to existing and new customers with a focus on building end-to-end Unified Communications networks.

Services – the service delivery teams from Avaya and Nortel merge and integrate to provide a broad portfolio of Design, Deploy, Manage and Maintain services to customers through and with the Avaya partner and reseller community globally.

With regards to product, when an Avaya product reaches End-of-Sale, support will continue for 6 years in accordance with Avaya standard support policies.

The Avaya Consultant community will gather again on January 21st for a more detailed view of the Unified Communications Integrated Roadmap strategy. We will be able to share more information with you at that time. So for now, know that Avaya is on the right track to protect your exiting investments while offering a strong roadmap towards future solutions.

TheTelecomBlog.com has published a series of posts related to the Avaya Nortel Roadmap:

POST 1Avaya Announces Integrated Roadmap

POST 2Questions from the Avaya Nortel Roadmap presentation. This post is really a “hodge podge” of questions, answers …

POST 3Avaya announces the fate of the Nortel Norstar and BCM product line

POST 4Avaya Unified Communications and Enterprise Roadmap

This post was written by Rob Spicer, Strategic Advisor with Enable Strategic Design, a Calgary-based independent Unified Communications Advisory Services firm. Rob may be reached at: rs@enablestrategic.com.

{ 4 trackbacks }

Avaya Nortel product roadmap. Or is it the Nortel Avaya product road map ? — TheTelecomBlog.com
August 11, 2012 at 8:09 am
Questions from the Avaya Nortel Integrated Roadmap presentation — TheTelecomBlog.com
August 11, 2012 at 8:14 am
Avaya announces the fate of Nortel’s BCM and Norstar product line — TheTelecomBlog.com
August 11, 2012 at 8:14 am
Avaya Unified Communications and Enterprise Roadmap — TheTelecomBlog.com
August 13, 2012 at 3:42 am

{ 7 comments… read them below or add one }

Michael McNamara January 19, 2010 at 1:46 pm

Well is isn’t a good start for Nortel/Avaya… the provider their using to host the webcast, on24.com seems to be having some severe overload issues. I only just now was able to connect, almost 45 minutes after the start.

Rob Spicer January 19, 2010 at 1:55 pm

Michael, I saw a few tweets about the conference performance, yet at my end there is no delay and performance is excellent. However, I did join 10 minutes prior to conference start and also did the pre-positioning piece upon login. Maybe I simply got lucky with timing.

Liam January 19, 2010 at 2:36 pm

We are a fairly heavy user of Nortel’s call center and UC portfolio. Although I sat in on the presentation I still have many questions, of particular confusion is the blended call center and UC offerings. Do you have any addl info on that?

Rob Spicer January 19, 2010 at 3:07 pm

Liam, Avaya is hosting additional Consultant Briefings with UC covered on Jan. 21st and Contact Centre on Jan. 28th. UC is my specialty, but I do have some information on CC as well.

If you are a Nortel CS1k customer, then you are in good shape. CS1k is being retained in the UC portfolio along with Agile Communications Environment (ACE). You can create a SIP overlay in your network by using Avaya Session Manager. This will give you the choice to continue with CS1k phones or move towards SIP phones attached to Session Manager. The great part is that the CS1k (and the Avaya Communications Manager) will essentially act like Feature Servers to Session Manager with feature delivery to the SIP devices. Jeff and I are planning on a more detailed UC post over the next few days.

For Contact Centre, the Nortel CC7 is retained and will continue with development going forward with a primary focus on the mid-market segment. Avaya generally defines mid-market as being 21 to 400 Contact Centre users. The Avaya Elite Contact Centre product will be focused on the Enterprise scale Contact Centres. Avaya likes the SIP capabilities of CC7 as it is consistent with their Next Generation Contact Centre (NGCC) strategy.

Overall, at high level it looks like you are in good shape. If you wish, feel free to contact me by email if you wish to discuss more at rs@enablestrategic.com

Silvana Venetto January 19, 2010 at 3:24 pm

what is the advantage of connecting Avaya Aura to my current Nortel PBX vs connecting a new system to my Nortel PBX ?

Rob Spicer January 19, 2010 at 3:51 pm

Silvana, Avaya Aura is an architecture for Unified Communications with a number of different products. Frankly, there can be multiple answers to your question depending on what you have implemented today and what you want to achieve with UC over time.

Avaya Session Manager is a SIP system that can centralize your dial plans, consolidate SIP trunks making your internal calling simple to define and deploy. Nortel PBX nodes, as well as Avaya and other PBX nodes sit subordinate to Session Manager as it acts as the primary SIP engine network-wide. Other systems such as Avaya Presence Server and Agile Communications Environment become adjacent to Session Manager should you wish to deliver UC features for Mobile Workers, Experts Anywhere or if you wish to communications-enable some of your business systems.

Dwaine June 16, 2010 at 12:07 am

CS2100 is a CS2000. So does that mean CS2100’s will be support by GENBAND??

COMMUNICATION SERVER 2000-COMPACT
(Formerly known as Succession Communication Server 2000-Compact)

This product is within the scope of GENBAND’s purchase of Nortel’s Carrier VoIP and Application Solutions (CVAS) assets. Go to GENBAND’s Power of One page for the latest information.

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