Rogers Patches 911 Glitch in HTC Magic and Dream Phones

by Gaurav Kheterpal on January 27, 2010

Rogers - HTC: Sour Dreams And No Magic?

Rogers - HTC: Sour Dreams And No Magic?

Rogers has finally fixed the 911 glitch for HTC Dream and Magic phones. Till last week, the only way Rogers Wireless subscribers could make 911 calls from their HTC Dream and Magic phones was by turning the GPS off.

The Rogers 911 fix is a mandatory update for all HTC Dream and Magic users. If you are a HTC Magic user, you also get a new Sense UI with multi-touch functionality when you download the 911 fix.

The official statement from Rogers Wireless mentions –

“A mandatory software update is now available for Rogers HTC Dream and Magic customers to ensure 911 calls can be completed on these devices. These customers need to go immediately to http://www.rogers.com/dreamsoftwareupdate or http://www.rogers.com/magicsoftwareupdate on a PC to download the update. Users of Windows 7 or Macintosh will need to call 1-888-Rogers1 for update instructions. Customers will need to backup any personal items before the update process.

Customers who have not downloaded this software update could have problems accessing 911. As a result, we are taking the precautionary measure of temporarily disabling internet access for Dream and Magic users on Sunday January 24 at 6:00AM (EST). Voice and text messaging will not be impacted. By disabling internet access, we can ensure that 911 calls are completed for all our Dream and Magic customers. Once a customer completes the software update, his/her internet access will be re-enabled within 24 hours.

Temporarily disabling internet access is the only decision we could make to ensure all customers can make 911 calls. We sincerely apologize for this inconvenience. Dream and Magic customers on data plans will automatically be credited for one month of data fees (excluding roaming). This credit will show up on invoices within 60 days. We take this matter very seriously and continue to investigate the way this issue was addressed to determine how we can improve our internal and external processes.”

A quick fix and a one month bonus data fee to compensate the customers – A great lesson for other carriers on providing customer friendly service!

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Written by: Gaurav Kheterpal. www.digitcom.ca. Follow TheTelecomBlog.com by: RSSTwitter,Identi.ca, or Friendfeed

{ 1 comment… read it below or add one }

Dariusz Plucinski February 5, 2010 at 8:56 pm

All bullshit released by Rogers.
My phone works properly for 911 calls and I am forced by this crappy
company to do the “update”. Why I have to fix something that works???

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