T-Mobile Nationwide Nexus One Data Outage

by Gaurav Kheterpal on January 31, 2010

Nexus One - Network Outage & More Trouble

Nexus One - Network Outage & More Trouble

The trouble just doesn’t seem to come to an end anytime soon for Nexus One subscribers. Google has been blasted on its public forums for lack of professional customer service for Nexus One. This was followed by reports of spotty 3G performance of Nexus One on the T-Mobile network and eventually led to Google and T-Mobile getting engrossed in a blame game.

Just when Google has been working overtime to ensure better customer service, comes another huge jolt – A Nationwide data services outage on the Nexus One. The outage was specific to T-Mobile Nexus One subscribers and when any Nexus One subscriber opened the Android browser, the following warning message was displayed.

“To connect to the internet with the device you are using, you’ll need a webConnect data plan.”

All calls to T-Mobile support were transferred to HTC Support and subscribers assured that normalcy would return soon. The list of subscribers reporting the problem on Nexus One forum increased exponentially in a matter of hours. There were multiple threads on the Support Forum reporting the same problem, a testimony of the fact that the outage occured on a massive scale. There was no shortage of assurances from Google on the Nexus One Support Forum either.

“Hi folks – Thanks for posting! We’re aware of reports with T-Mobile data connections, including the error: “To connect to the Internet with the device you are using, you’ll need a webConnect data plan.”  

We’re currently working with T-Mobile to resolve this issue. Hopefully all will be back to normal soon, thanks for your patience in the meantime!


The good news is that as of 12:54 PM ET on 29th January, Google/ T-Mobile was able to fix the issue and restore data services on Nexus One. The bad news is that Google refused to comment on the cause and passed the buck to T-Mobile for an explanation. The blame game between Google and T-Mobile doesn’t seem to be coming to an end anytime soon.

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Written by: Gaurav Kheterpal. www.digitcom.ca. Follow TheTelecomBlog.com by: RSSTwitter,Identi.ca, or Friendfeed

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