Avaya IP Office Release 6.0. Frequently Asked Questions, Answers on R6 and IPO 500 V2 hardware

by Jeff Wiener on March 18, 2010

What new hardware is in Release 6.0?
A new IP Office 500v2 chassis, Combination Cards that support digital phones, analog ports, VCM and either Analog trunk or BRI (region specific.) ETR card to support PARTNER® phones and Region specific SD (Secure Digital) cards holding the licensing, system software and Essential Edition voice messaging – only available with the IP Office 500v2.

Will the new be supported in the IP Office 500v1?
No – only the new IP Office 500v2 supports the Combination Cards

How many Combination Cards are supported in the IP Office 500v1?
None. A maximum of 2 Combination Cards are supported only on IP Office 500v2

Do the SD cards come with Essential Edition built in?
Yes. The SD card has built in Essential Edition voice messaging. 2 voice ports are included. Further ports can be purchased in increments of 2 up to 6 voice ports maximum.

Any change on hour’s storage with Essential Edition?
No change – 15 hours of storage

What is the other SD card slot for?
An optional SDHC specification card of 4GB or larger that is customer supplied. It can hold back up for configurations, voice messaging and can also be used to upgrade the control unit, when software is available

Which IP Office systems can I upgrade to R6.0?
IP Office 500v1, IP500v2, IP406v2 and IP412

Which 9600 phones are supported on R6.0?
9620L / 9620C / 9630G / 9640 / 9640G/ 9650 / 9650C

Can I use the 9600 phones on other versions of IP Office hardware?
Yes. The IP Office system must be running R6.0

Are the 4400 series phones still supported?
Yes – but only on the expansion modules DS16 and DS30

Can I use PARTNER® phones in IP Office ‘mode’?

Which voice messaging platform can I use in Essential Edition PARTNER Version mode?
Essential Edition only – It utilizes the Essential Edition TUI and is different from PARTNER® voicemail TUI

Can I add more messaging ports to the Essential Edition PARTNER® Version?

Yes. 2 voice ports are included for simultaneous access, and you can add ports in increments of 2
up to a maximum of 6 voice ports Which phones are supported by Essential Edition – PARTNER® Version?
PARTNER® 6D / 18D / 34D ETR phones and IP Office 1400 series and any analog device (supported on the
Combination Card, Phone 8/16 card or the Aux port of the ETR phones)

How many ETR (Enhanced Tip and Ring) phones are supported?
A maximum of 18 – (6 each on the ETR Module) 3 ETR modules maximum per IP Office 500v2

Is analog supported on the Aux port of the ETR phone?


What’s changed with Multi?Site Network Option?
The maximum number of users across the network has been increased to 1000. Back up and distributed voice messaging has been introduced with Preferred Edition

What is Back up Voice Messaging?
A 2nd PC server equipped with Preferred Edition can be added anywhere on the network in case the primary PC server should fail or loses network connectivity

Is back-up real time?
All configurations and voice files are backed up to when a change is made. Voice Messages are sent
over to the back?up system as soon as the message is left on the primary.

Do I need to purchase the Preferred Edition license for the back-up system?

What is Distributed Voice Messaging?
Extra Preferred Edition PC’s can be used in the Multi-Site Network at locations where they may have heavy voice mail usage.

How does it work?
Distributed Preferred Edition can be used at any location, to handle local Auto?Attendant, queue management, announcements etc. A primary Preferred Edition must be assigned as all voice messages, no matter where handled, will find its way back to the Primary.

What is the benefit of Distributed Preferred Edition?
If extra voice ports are needed (limited to 40 ports in R5) and also minimizes bandwidth requirements as calls can be dealt with on a local level

Can Back-up and Distributed Preferred Editions be run on the same network?
Yes. Messages from the distributed Preferred Edition will always be left at the primary. If the primary is unavailable, messages will be left at the back?up Preferred Edition

Does Distributed Preferred Edition require licensing
Yes. Each Preferred Edition PC server will require the Preferred Edition license and any extra voice ports

How is Avaya one?X Portal for IP Office enhanced?
Telecommuter mode, IM and Presence, and audio conference management.

Are any more mobile devices compatible with one-X Mobile Client?
Yes – 3rd party integrators can support one?X Mobile Client on iPhone and Blackberry devices.

What softphone do I use now PhoneManager PC Softphone is not in any user productivity suite?
The new IP Office Video Softphone has been included in Teleworker and Power User. It is a thick client application that includes Video capability via webcam.

Does the IP Office Video Softphone let me see my customers and vice versa?
No – this version allows video within the secure IP Office network – so point to point video to IP Office users within the same site or network

Can you separate out the user licenses like R5?
No. Each User Solution is assigned to a specific user. You cannot extract individual applications and assign to other users

Are the user licenses in R5 still supported?
Yes. No change

What changes have you made to the Voice Compression Module (VCM) license?
With R6.0 VCM channel licenses are no longer required. Every channel is enabled on the VCM32, 64 and 10 on the Combination Card. Instead, there is a new IP Endpoint license that is required for Avaya’s IP hardphones to be used.

How does that affect SIP/IP trunking and Multi?Site Networks?
SIP and Multi?Site licensing remains the same. However, VCM licenses are no longer needed as
all channels are enabled on the VCM32 and VCM64. But plan accordingly

You’ve introduced IP Endpoint licenses with R6.0 – what’s the rationale?
R6.0 introduced the IP Endpoint license. This simplifies the planning rules associated with the VCM licensing. These licenses are required to operate Avaya IP Hard phones and DECT phones on IP Office. They are NOT needed for the IP Office Video Softphone.

When you purchase a VCM32 or VCM64, 12 IP endpoint licenses are included. The Combination
Card does not include any IP Endpoint licenses My older systems have VCM 32 and VCM 64 cards installed. When I upgrade to R6.0 what happens?

Upgrading to R6.0 enables every channel on the VCM32/64 cards. An automatic conversion takes place to provide
IP Endpoint license at a ratio of 1 VCM license = 3 IP endpoint licenses

What happens if I have 8 VCM licenses enabled and 40 IP Endpoints?
IP endpoint licenses will need to be purchased to make up the difference, in this example 16 IP Endpoint licenses will need to be purchased (3×8=24 IP endpoint licenses)

Will the IP Phones operate without a license?
No. However, they will be able to make emergency calls

Has the VPN license gone?
Yes. VPN licenses are no longer required with R6.0 software

Is PhoneManager Pro included in the user productivity solutions e.g. Power User?

No. Avaya one?X® Portal for IP Office has similar functionality to Phone Manager PRO, therefore, Phone Manager Pro is not required in the user suites

Can I keep my existing PhoneManager Pro licenses?
Yes, they are unaffected by upgrading to R6.0 Software Upgrades

What is the cost of an IP Office software upgrade to R6.0?

For IP Office systems up to and including 32 users will be $99 NPL For IP Office systems 33 users and above will be $199 NPL per system Customers can also purchase a longer term option: Upgrades up to and including Release 10 will be $999 per system

When a new IP 500v2 system is purchased, does the upgrade license need to be purchased in order to run IP Office Release 6.0?

No. If you purchase a new IP Office 500v2 then you have a period of 90 days from initial use of the system to install the version of software that you wish to run. Thus you can run R6.0 without purchasing an upgrade license.


mahdi kaviani May 4, 2010 at 9:22 am

Hi . . . .

How much is the price ( IP Office Release 6.0 ) ?

Thanks . . .

Mike May 28, 2010 at 12:55 pm

Does Partner Version handle callings groups similar to ACS in that there is no mailbox? Can the group be circular, linear, all? If there can be a group mailbox who gets the light?

Mike May 28, 2010 at 12:56 pm

Does the Partner version support phantom mailboxes? Can mailboxes be set to answer only mode? Can the dial 0 action be specified?

Mike May 28, 2010 at 12:58 pm

In Partner Mode, does a second call ringing at the user’s partner phone flash alternately with the CLID info or do you have to do some type of inspect function? lastly is there a routing table for incoming DID numbers in the event they don’t align with extension numbers?

gavin June 19, 2010 at 3:19 pm

I have a old IP Office 500 v1 and want to use the new 1608-I phones, but i need a upgrade…2 questions:

1) where can I find the upgrade?

2) How to do it?


nikky July 31, 2010 at 2:19 am

1.we have ip end point license and advance edition license with ip manager r6. still we are naot able to use ip softphone.here any ip softphone license required?
2 can we install ipo R5 upon IPO R6 then what feature we loss ? can we use ip soft phone with r5?

Richard August 16, 2010 at 9:17 pm

We have an Avaya IPO V1 chasis upgraded to new 6.0 software. Several phones have buttons with analog line appearences. How can you make the lines ring audibly without being part of a group or call route?? We have replaced the 4 line daughter trunk card already but still no ringing. Are we missing a programming parameter?
Any help would be appreciated.

Jason Klotz August 25, 2010 at 10:38 am

Hello Everyone,
I’m one of the Sr. Relationship Managers here with Avaya. I directly support all Avaya sales teams & Business Partners, and work with our current & potential clients by providing information & resources.

Have questions or have needs involving Avaya communication equipment give me a call. 877-200-2195 (direct)

PAUL MAC NEAL December 6, 2010 at 4:25 pm

ip office 500 v2 r6.1 how many conference connections can u set up using POTS lines

Ed January 25, 2011 at 9:18 pm

How do find what version of software you have on an avaya ip office

Kamran A January 26, 2011 at 9:44 am

Hi PAUL MAC NEAL – You can have upto 3 conference connections on the POTS line 2 external and 1 internal.

Kamran A January 26, 2011 at 9:45 am

Hi Ed,

When you pull up the config by going under File>Open Configuration you will see the details of the IPO alongwith the software version.

Surinder Malik March 3, 2011 at 5:57 am

I have R5 and Phone Manager Pro with Phone Manager PC Softphone Licance in R5 if I upgrade the system to R6 will these Licance will work as Power User and can use Softphone without taking any extra licance,Kindly let me know

eric September 8, 2011 at 6:46 am

VoiceMail Pro is 40 ports maximum. Our Call Center agents is 5o agents. Our ISDN trunks is 60 channels. Can we record the conversation of 50 agents simultaneously? Or only 40 simultaneously.


Jeff Wiener September 8, 2011 at 7:52 am

When recording a call in Voice Mail Pro it takes 1 instance of a voice mail port. Since the maximum number of ports on Voice Mail Pro is 40 ports, the maximum number of calls that can be recorded with Contact Store is 40. And even then, if you are using all 40 ports for call recording you won’t have any extra ports for regular voice mail usage. There are other solutions for call recording that are less expensive than the 40 ports on Voice Mail Pro. My recommendation on product would depend on where you are located. Feel free to send an email to: jw at digitcom.ca, let me know where you are located, and I will help you out.


Edu October 4, 2011 at 3:12 am

como puedo restringir las llamadas a celulares si mi id de lineas salientes es 9

Edu October 4, 2011 at 3:16 am

en ipo500 como puedo crear privilegios d llamadas para los usuarios, es la primera vez que programo una ipo500

Edu October 6, 2011 at 7:23 pm

TraductorDel: español Al: inglés
Traducción de texto o de páginas web
en ipo500 Como Puedo Crear Privilegios d Llamadas Para Los Usuarios, es la Primera Vez Que programo Una ipo500

Escribe texto o la dirección de un sitio web, o bien, traduce un documento.
Cancelartraducción del español al inglés

in ipo500 As I can create privileges d Calls To The Users, is the first time to schedule a ipo500

Don Cook October 31, 2011 at 11:18 am

On ip 500 v2 partner verson I set Ext to 3 dights now I can not get back to 2 dights
can i go to preferences and set to default to standard mode and not hurt my system

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