TheTelecomBlog.com’s Top 6 Posts for July and early August

by Jeff Wiener on August 6, 2010

Despite the fact that the only news about the iPhone 4 was how Apple’s faulty antenna design has led to an exorbitant amount of dropped calls, July has seen the rise and fall of several big names in the mobile world. With the tech/telecom world officially saying goodbye to the likes of the Microsoft Kin and Google’s Nexus One, the tablet market expecting Cisco’s newest business device, and the introduction of Research in Motion’s powerful new Blackberry Torch 9800, even without the same amount of groundbreaking stories as previous months, July has been a month to remember.

1. Cisco Gets the Tablet Right: Introduces Business Oriented Cius

With the burgeoning tablet market witnessing major names like Microsoft and HP backing out of the race and Google struggling to market a product able to compete with the iPad as the world’s most popular tablet, Cisco has decided to take another route and design a tablet aimed directly at the needs of the modern business user.

Being the first company out of the gate with what looks to be a highly functional (not mention actually usable) piece of tablet technology, if Cisco plays its cards right it’s sure to corner a large share of the business market.

2. The Ongoing Saga of Telus and New Denver

A story full of plenty of vitriol, bitterness, and unbridled anger, several months ago the small BC town of New Denver decided to take on telecom giant Telus over the proposed building of a cellphone tower in the sleepy hamlet.

In what has since turned into an ongoing classic David vs. Goliath story, there has been public outcry on both sides of the war. Even with Telus winning the fight, the town of New Denver has attempted to turn a clear defeat into a victory…of sorts. While the story itself may lack the cutting edge tech news that one might expect from the best of July, the public response at TheTelecomblog has been positively mind-boggling.

3. Adieu Nexus One!

What was once considered the flagship of the new superphone revolution, Google’s marquee device, the Nexus One, slipped quietly into the night. Once the keystone of Google’s revolutionary online direct sales website, the fact that the public never really took to the notion of direct sales was clearly a major reason behind the phone’s premature demise.

But even with that major hurdle aside, the Nexus One—touted as the first of many “iPhone killers”—never really got off to a good start, as several issues contributed to the downfall of a phone with so many possibilities.

4. Avaya Launches Next-Generation Contact Center Solutions to Enhance Customer Service Experiences

If your business is looking for ways to improve its overall customer service, then Avaya has the solution for you. In an effort to keep pace with the rapidly evolving real-time communication needs of today’s businesses, this past month Avaya launched the it’s next generation contact center solutions.

While most businesses are not aware of the disconnect they have with their customers, studies have shown a great disparity between the customer service businesses believe they offer and the service customers feel they receive. In the end, if you’re looking for ways to improve your businesses customer communication and service, check out Avaya’s newest communication solution.

5. RIM Pins Hopes on the Blackberry Torch 9800

It’s been no secret that Research in Motion (RIM) has been lagging behind the leaders in the mobile market when it comes to producing innovative and technologically advanced products. This lack of innovation has resulted in continued downward trends for both RIM’s market share and its stock prices.

However, the end of the July saw the unveiling of the newest Blackberry, the Torch 9800; a phone touted as RIM’s answer to the Android and Apple superphones. The question is, however, will the Torch brighten RIM’s financial future, or is it too little too late?

6. Is Apple Courting T-Mobile?

While most rumors and conjecture surrounding the contentious relationship between AT&T and its loyal iPhone users isn’t usually worth repeating, this story stood out from the rest. In an insider report from T-Mobile, it looks like America’s fourth most popular wireless carrier may have secured the future rights to the iPhone…that is whenever Apple’s exclusivity deal with AT&T runs out.

The questions become, however, is T-Mobile a good fit for the iPhone, and can its relatively paltry network handle the apparently monstrous data load that the iPhone brings with it?

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