Shaw Introduces Customer Consultation Details

by Jordan Richardson on February 17, 2011

Shaw Communications has released the details pertaining to its announced “customer consultations” to take place across the country over the next weeks to discuss the issue of usage-based billing.

There will be 35 such consultations, with Shaw hoping to pull about 40 people for each one.

“The digital landscape is changing, and we’re inviting our customers into a conversation to help create the Internet of tomorrow. We want to hear your voice to help design Internet pricing and packaging options to serve the needs of our customers,” says Shaw’s website.

The consultations are invitation-only, with a link on the website available to “request an invitation.” The plan is to make it a “representative group,” so Shaw will be theoretically inviting a mix of low, medium and high volume internet users to the meetings. “Our objective is an open, honest discussion followed by break-out groups aimed at finding fair solutions for all customers,” the company says.

Shaw’s site has a list of the areas and dates for the consultation sessions, with the first taking place in Fort McMurray on February 23 and the final one going in Medicine Hat on March 29. Obviously specific details as to the exact locations are available for those invited only.

“Last week, we said that we wanted to hear directly from our own customers before we introduce any kind of program on usage-based charges. Today we’re announcing the dates and locations for these meetings,” said Peter Bissonnette, President of Shaw Communications. “We’ve been very pleased by some of the reaction we’ve seen to last week’s announcement. We want to explore all of the alternatives and we’re already seeing some constructive and interesting suggestions from customers who have sent in their thoughts.”

As reported, Shaw has placed its usage-based charges on pause while they sort out a solution.

The company says that those not attending the consultation sessions can contact a Shaw team member over the phone. Emails are also accepted as a way to provide customer feedback, but something tells me Shaw’s already received a large quantity of both.

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