Avaya IP Office One X Portal and Telecommuter Mode

by Jeff Wiener on April 1, 2011

I have no issue with VoIP. I use it all the time. I also know that the quality of a VoIP call varies from time to time when I am working remotely, especially when I am travelling. The hit and miss of VoIP, and the uncertainity of the call quality makes it very difficult to count on, which is why, when I am on the road I use the Avaya IP Office One X Portal. Not only does the software work on my MAC, but, the Telecommuter Mode allows me to use my landline (home phone), desktop on my MAC, and take control of my cell phone or home phone as if I am in the office. If I need to make a call I use One X Portal, type the number in, and my cell phone goes off hook and immediately makes the call. Every customer I show this to is blown away.

I wrote a post last year titled “The Office Phone is Dead“, One X Portal is the reason I believe the office phone set, NOT phone system, but phone, is dead.

Check out the video.

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Written by: Jeff Wiener. www.digitcom.ca. Follow TheTelecomBlog.com by: RSS, Twitter, Facebook, or YouTube.

{ 3 comments… read them below or add one }

jls717 March 11, 2013 at 10:55 pm

Question for you — I work from home, and our previous version of Avaya software allowed us to choose between Road Warrior (headset) and Telecommuter (home or other phone). But our company recently switched to Avaya One X and they have specifically forbidden us from using any sort of telecommuter mode. The reason, the IT director claims, is that telecommuter mode incurs a charge to the company each time PBX has to call the other phone. I’m not buying it — isn’t it VOIP either way? Why would the company be charged? If anything, I could see it affecting the cell phone user’s plan minutes, but I don’t think they are being honest about their reasons for not wanting us to use Telecommuter mode. Any thoughts?

Jeff Wiener March 12, 2013 at 7:24 am

It’s true. Every time you make a call in telecommuter mode the Avaya IP Office phone system will dial back out to your land line, long distance or not, and tie up the line for the duration that you are connected.


jls717 March 12, 2013 at 12:20 pm

Do you mean the company’s land line, or my home phone? I understand if my own phone is being tolled (or cell phone minutes being used), but wondered how the company would be charged? Thanks for your help!

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