Telus Warns of Identity Theft Scam

by Jordan Richardson on July 11, 2011

Telus says that it has noticed an increase in the number of fraudulent phone calls to British Columbians. The callers have the intention to steal personal information that could be used in identify theft operations and so forth.

The callers apparently represent themselves as being either from well-known software companies or from Telus. The calls are to “warn” customers of problems with their computers. The customers are directed to a website and are told to install software. The software, as you can probably guess, installs a virus and grants full access to user computers.

From there, the lousy scammers try to sell the customer “protection” software and requests personal information. Credit card information is particularly pertinent here. This is a perfect double whammy for scammers, as they not only have access to their victim’s computer buy credit card data as well.

According to Telus, the scammers are very convincing and even forceful. They provide false return phone numbers to lend validity to their criminal claims.

These sorts of scams, along with the rash of hacker attacks as of late, serve as excellent reminders to protect our online security. It’s also vital to never give out credit card numbers or personal information to anyone who is untrusted or unknown.

In terms of protecting security online, the following tips are helpful:

  • Use complex passwords for online applications and change them regularly; avoid doubling up and use different passwords for different applications
  • Use secure connections
  • Update software regularly, keep up-to-date with software patches
  • Do not leave your computer unattended in public places
  • Do not open unauthorized or unknown emails or attachments
  • Use firewalls and anti-virus software

For more information on the above or on the scam reported by Telus, the telecommunications company encourages customers to visit their website or to call 310-2255. Telus is currently working with law enforcement to track the suspected calls and to track down the perpetrators.

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