Telus on a Hiring Spree

by Gaurav Kheterpal on August 5, 2011

Telus has hit a bit of a purple patch this year. In the last two months, it has signed breakthrough partnerships with Skype, Rdio and DragonWave. It has won customers’ hearts by announcing a 60% reduction in roaming rates and eliminating the cancellation fees for early upgrades.

Telus continues to expand its operations nationwide. The carrier is on a hiring spree to help meet the growing demand for wireless services and deliver the best customer experience. Telus says it has hired nearly 650 new employees in the province of Quebec and another 250 new team members in Toronto in 2011.

The carrier said that about half of the new hires have filled customer service roles and the others a variety of technical and professional positions. Telus currently has 5,500 and 7,800 employees in Quebec and Toronto respectively.

Telus is well known for its employee friendly policies. It is recognized as one of Canada’s ten most admired corporate cultures by Waterstone Human Capital. The carrier is known to provide a fun and relaxed environment and encourages employees to work from home. The carrier says that nearly 70 percent of its work force will have the opportunity to work at home at least part time by 2015. About 1,400 customer care agents will work at home full-time by the end of this year, up from 1,000 last year.

“At Telus, the customer is at the centre of all decisions. In Quebec, we are working to recruit the most talented and motivated individuals with one objective in mind – to deliver the best possible customer experience,” said François Côté, President of Telus Québec and Telus Health Solutions.

“The wireless industry is changing. Devices are a lot more powerful and can do so much more than 10 years ago. Our customers today are looking for us to offer them an enhanced experience in exchange for the investment they are making with us when choosing TELUS as their wireless service provider,” said David Fuller, TELUS Chief Marketing Officer. “These new team members will help support our focus on providing the best customer experience in the industry.”

It’s worth noting that Telus has invested nearly $8.5 billion in the Quebec province since 2000 and it plans to invest another $230 million in wireline and wireless infrastructure. Telus employees, retirees and local community boards have contributed almost $25 million in support of local organizations in Quebec since 2005 and about $5 million last year. The carrier has invested $20 billion in technology and operations in Ontario since 2000. In that time, Telus and its employees have contributed $33 million and volunteered 194,000 hours of service in support of local organizations.

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Written by: Gaurav Kheterpal. www.digitcom.ca. Follow TheTelecomBlog.comby: RSS,TwitterFacebook, or YouTube.

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