Avaya Develops HealthCare iPad Apps

by Matt Klassen on February 23, 2012

It looks like business communications solutions company Avaya will be delving into the realm of social networking and mobile collaboration with several forthcoming mobile applications this year; interestingly though, they’ll be apps aimed particularly towards the healthcare industry.

When Apple recently unveiled its latest push into the education sector with digital textbooks, I speculated that what would soon follow would be focused iPad applications for several other key public fields, particularly healthcare, and it clearly looks like Avaya has seen the benefits of such an untapped market as well, giving medical professionals a sneak peak of several IT-based mobile healthcare applications at the 2012 HIMSS Conference and Exhibition in Las Vegas this week.

While details remain scant, it looks like Avaya’s new suite of mobile applications will focus primarily on care coordination, patient interaction, and telehealth/home-care delivery, which means a push towards making our healthcare easier to manage for the medical professionals and easier to access for the patients.

Care Coordination

To that end, Avaya’s new applications include a revised Avaya Mobile Activity Assistant, a closed-loop HIPAA-compliant application that unifies much of a nurse’s communication and diagnostic tools into a single client. The app will prioritize and consolidate nurse call alerts, critical result notifications, stat requests, and coworker messages.

As Sanjeev Gupta, general manager of Avaya’s Healthcare Solutions group, explains, “What we did was create a single client that combines all of the communications forms that a nurse needs, from text messaging to phone calls to alarms and notifications.”

A Different Social Network

Aside from enhanced organization, Avaya is looking to bring an enhanced social networking aspect to the healthcare industry as well with its redesigned Flare Communicator for the iPad. Simply put, with this mobile application users will be able to have unprecedented instant communication throughout the medical realm, from presence functionality that allows users to know if a specific doctor or specialist is available to a secure social media platform wherein users can initiate instant messages, emails, calls, and conferences.

In regards to its security, Avaya has developed this social platform with privacy in mind (so exactly the opposite of Facebook), promising that even sensitive information like medical records and X-ray results will be able to reliably and securely shared.


While current telehealth options are often little more than talking to a nurse over the phone, things are about to get a lot more personal with Avaya’s TeleHealth application, a video conferencing app that will give home care nurses and rural hospitals unprecedented access to medical specialists around the world. “Instead of driving two hours to an appointment — for someone in a rural area — or worse, having to wait several months for an appointment to see a specialist, a nurse at a local facility can help facilitate a video conference with an off-location doctor,” Gupta said.

With the widespread dispersion of Apple’s iPad I knew it was simply just a matter of time before such mobile technology came to the healthcare sector, and what better company to create secure and functional medical apps than Avaya.

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Written by: Matt Klassen. www.digitcom.ca. Follow TheTelecomBlog.com by: RSS, Twitter, Facebook, or YouTube.

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