General Availability of the IP Office Release 8 Q1 2012 Maintenance Release

by Jeff Wiener on April 10, 2012

Avaya announced the availability of the Avaya IP Office Release 8 Q1 2012 Maintenance Release. This is a scheduled Maintenance Release addressing a number of field issues found in the IP Office Release 7 and 8 GA releases.


This Maintenance Release incorporates new software for:
IP Office Core Switch 8.0(42)
IP Office Preferred Edition 8.0(1009) (also known as VoiceMail Pro)
Customer Call Reporter
one-X Portal 8.0.103(31)
User CD 4.2(44)
IP Office Application Server 8.0.20(14)

This software is for use with the IP Office IP500 and IP500v2 systems.

IP Office Administration consists of the following software:

IP Office Firmware 8.0.42
IP Office Manager 10.0.42
System Monitor 10.0.42
Upgrade Wizard 10.0.42
Network Viewer 10.0.42
SSA Viewer 8.0.42
4610SW, 4620SW, 4621SW, 5610SW, 5620SW, 5621SW

Telephone Firmware
4601, 4602 Telephone Firmware 2.3
4601+, 4602+, 5601+ and 5602+ Telephone Firmware 2.9.1
Global IP Office Technical Bulletin Number 143

Delivered Software or Package Version
4625 Telephone Firmware 2.9.1
5601, 5602 Telephone Firmware 2.3
2410 / 2420 Telephone Firmware R6.0
5410 / 5420 Telephone Firmware R6.0
1403 Telephone Firmware 4.0
1408 / 1416 Telephone Firmware 16.0
1408 / 1416 Loader (Boot File) Firmware 25
9504 / 9508 Telephone Firmware R38
9504 / 9508 Loader (Boot File) Firmware R15
IP Office Video Softphone (Windows)
IP Office Video Softphone (Mac) 3204ap.64597
IP DECT – ADMM Firmware 1.1.13
IP DECT – ADMM Java Configuration 1.1.13
IP DECT – ADMM DECT Monitor 1.4
3701 Telephone Firmware 22.04.04
3711 Telephone Firmware
3711 Global Telephone Firmware 91.24.36
3711 Global Telephone USB driver 0.8
T3 IP Telephone Firmware T247
T3 IP Admin Tool 3.08
1603, 1608, 1616 Telephone Firmware 1.3100
1603 Loader (Boot File) Firmware 1.3100
1616 Button Module Firmware 1.1.0
9620 / 9630 / 9640 / 9650 Boot Code 3.1.03
9620 / 9630 / 9640 / 9650 Telephone Firmware 3.1.03
9621 / 9641 Telephone Firmware (Application file)
9608 / 9611 Telephone Firmware (Application file)
9608 / 9611 / 9621 / 9641 Kernel V13r33
1120E 1140E 1220 1230 Telephone Firmware
3720 Telephone Firmware 3.3.11
3725 Telephone Firmware 3.3.11
3740 Telephone Firmware 3.2.10
3749 Telephone Firmware 3.2.10
DECT R4 – IPBS 1 and IPBS 2 Firmware 5.0.11
DECT R4 – AIWS Firmware 2.73
DECT R4 – AIWS2 Firmware 3.13
DECT R4 – WinPDM 3.8.2
DECT R4 – Rack Charger Firmware 1.4.1
DECT R4 – Advanced Charger Firmware 1.4.1
3641 / 3645 Telephone Firmware 117.056
Avaya Voice Priority Processor (AVPP) Firmware 17x.039
Handset Administration Tool (HAT)

2 New Features
2.1 96×1 Series Telephones
This Maintenance Release includes new firmware for the re-introduction of the 96×1
series of telephones. In addition, the 9611 telephone is now supported with this release.

2.2 Support for the Unified Communications Module
This Maintenance Release introduces support for the IP Office Unified Communications
Module (UCM). The module is a PC server; enabling Linux based IP Office applications
to run as embedded applications within the IP500V2 control unit rather than requiring a
separate PC.

2.2.1 Licensing Requirements for UCM
The module is supported by systems running in IP Office Essential Edition, IP Office
Preferred Edition or IP Office Advanced Edition mode. The presence of the UCM in a
system acts as an automatic Preferred Edition License. A separate Essential Edition
license is still required as a pre-requisite.

2.2.2 Unified Communications Module Capacities
The Unified Communications Module can support the following:
• IP Office Users: Up to 200 mailbox/subscribers when running Voicemail Pro and
one-X Portal for IP Office. More than 200 users can be supported when running
just Voicemail Pro with no one-X Portal users.
• Simultaneous one-X Portal for IP Office Users: 50.
• Maximum voicemail ports: Up to 20 ports when running Voicemail Pro and one-X
Portal for IP Office. Up to 40 ports when running just Voicemail Pro.
• Small Community Network: A maximum of 6 systems.
Global IP Office Technical Bulletin Number 143

2.2.3 Network Configuration Limitations for UCM
The IP Office control unit has two physical LAN interfaces: LAN1 and LAN2. The ports
labeled LAN and WAN respectively. Traffic between the IP Office control unit and the
Unified Communications Module is on LAN1 of the IP Office system. Scenarios where
users of the Unified Communications Module applications, especially one-X Portal for IP
Office, are accessing the IP Office and thus the Unified Communications Module via the
IP Office system’s LAN2 (WAN) port should be avoided for more than 30 users. They
should also be avoided where NAT is being applied to traffic between LAN1 and LAN2.
These restrictions should be observed even when the IP Office system is in a Small
Community Network where the H.323 SCN trunks may be routed via the other LAN.

2.2.4 SCN support with UCM
The Unified Communications Module is only supported as an application server for a
Small Community Network with a maximum of 6 systems. It is also limited to supporting
200 users if it is running the one-X Portal for IP Office application.

2.2.5 Voicemail Pro Features (UCM)
For Voicemail Pro server running on Linux such as with the UCM, the following
Voicemail Pro features are not supported:
• VB Scripting
• 3rd Party Database Integration
• UMS Web Voicemail (However, access via IMAP and one-X Portal for IP Office
are available as alternatives)
• ContactStore
When logged into the voicemail server using the Voicemail Pro client, those features not
supported are grayed out or hidden. If those features are present in an imported call
flow, they will not function and calls attempting to use those features will be
disconnected. The Voicemail Pro client backup and restore functions cannot currently
be used to move voicemail data between a Linux based server and a Windows based
server or vice versa. The client functions for importing and exporting module and the call
flow database can be used. For Small Community Network scenarios where multiple
voicemail servers are present, for example a distributed and backup server, a mix of
Linux based and Windows based servers are supported.

2.2.6 Upgrading UCM Application Files
The application services hosted by the Unified Communications Module can be
upgraded without having to reinstall or upgrade the whole server module. Updates to
the UCM are available from the IP Office Download section of the Avaya Support web
site as part of the IP Office Maintenance Release. The updates are packaged as .rpm
files which can be uploaded to the UCM. For further information on upgrading the UCM
applications please refer to section 5.8 of the Unified Communications Module
Installation and Maintenance manual.

2.3 Analog Trunk Line Gains
The gain range set in Manager for Analogue trunk line gains have been extended to
provide more flexible settings. The new gain range is +6dB to -10dB.

2.4 Analog Trunk Impedance Matching Tool
The analog trunk automated impedance matching tool is now supported in the French
Canadian locale.

3 IP Office Resolved Field Issues
In the table below, the JIRA number refers to the internal bug tracking database used by
Avaya SME. When a customer field issue has been confirmed to be a product or
documentation issue, it is logged in this system, and the JIRA number used internally
within Avaya for tracking the resolution of this issue. There may be several customer
field cases raised against a single JIRA entry.

3.1 Resolved field issues in IP Office 8.0(42) and Manager 10.0(42)
The following field issues have been addressed in 8.0(42) and Manager 10.0(42):
JIRA Number Description of Issue
IPOFFICE-20969 No PAI added to outgoing SIP INVITE when the PAI” option is set to [Use Internal Data]
IPOFFICE-21627 Group feature button flashing after call delivered by VM blind transfer to a hunt group with announcements
IPOFFICE-22565 Manager “Automatic Balance Impedance Match” Tool does not work for MENA countries in 8.0.18.
IPOFFICE-21505 Extension button module SBM24 displays the label truncated for Cyrillic characters
IPOFFICE-22476 Transfer using an ADI-Page button works differently between 7.0 and 8.0
IPOFFICE-19593 System restart – Pipe Send too big 582 (or 583). Same as CQ42185 & CQ42202 but on 8.0.16.
IPOFFICE-21603 Taiwan not selectable from “System > Voicemail > Add/Display VM locales” drop down list.

3.2 Preferred Edition 8.0(1009) resolved field issues
This release of Preferred Edition (VoiceMail Pro) contains no field related fixes.

3.3 Customer Call Reporter resolved field issues
This release of Customer Call Reporter contains no field related fixes:

3.4 one-X Portal 8.0.103(31) resolved field issues
The following field issues have been addressed in one-X Portal 8.0.103(31):
JIRA Number Description of Issue
IPOFFICE-23658 Client PC experiences large increases in memory usage when using IE8 with one-X Portal
IPOFFICE-21645 One-X Portal user Park slots if modified/labelled they stop working
3.5 User CD 4.2(43) resolved field issues

Global IP Office Technical Bulletin Number 143

The following field issue has been addressed in User CD 4.2(43):
JIRA Number Description of Issue
IPOFFICE-23325 Cannot pop an Outlook contact that’s in a personal or public contact folder

3.6 Applications Server 8.0.20(14)
This release of the Applications Server consists of Preferred Edition (Voicemail Pro)
8.0(1009) and one-X Portal 8.0.103(31). Any field related fixes in these releases will
also be incorporated into this edition of the Applications Server.

4 Technical Notes
4.1 Upgrading IP Office core software
When upgrading to Release 8 from a previous major release an upgrade licence is
required. It is recommended that the IP Office Release 8 Software Upgrade license is
installed before upgrading the system. Although the license key may not be recognized
immediately by the system running an earlier major release of software, it will be
recognized when the system is upgraded to Release 8.
The table below shows the necessary steps that must be taken to upgrade the IP Office
system to Release 7:

Platform Current Release Upgrade Step
IP500 4.x /5.0/6.x Load 8.0
IP500v2 6.x Load 8.0
All modules 4.x/5.0/6.x Load 8.0

4.2 Upgrading IP Office Administration
The IP Office Administration installer will detect previous installed versions and upgrade
automatically. If a version earlier than 4.2 is installed, this must first be uninstalled
before installing 8.0(42). It is not necessary to restart the PC after upgrading unless
instructed to do so.
Before upgrading the IP Office system software ensure a backup of the system
configuration exists.

4.3 Upgrading a remote IP500v2 System running 6.0(8) or 6.0(14) software
If the system is to be upgraded remotely and is an IP500v2 platform running 6.0(8) or
6.0(14) software please check the size of the IP Office configuration file (config.cfg) held
on the system SD card before upgrading to this release. The config.cfg file can be
found in the “Primary” folder of the System SD card. For further information please refer
to “Viewing the Card Contents” in the “SD Card Management” section of the IP Office
Installation Manual.
Global IP Office Technical Bulletin Number 143

If it is determined that the IP Office configuration file stored on the System SD card has
a zero byte size it is likely that the issue documented in CQ105039 has occurred. In this
instance the IP500v2 system will potentially restart with a default configuration. In this
instance it is recommended that the following procedure to upgrade the IP500v2 system
is performed when connected to the customer’s LAN:
1) Using Manager take a copy of the System configuration and store on the local
Administration PC.
2) Connect to the IP Office’s LAN and perform a System Restart using Manager.
3) When the system has restarted use Manager to send the backup of the customer’s
system configuration file to the IP500v2.
4) Restart the system and recheck the size of the IP Office configuration in the System
SD card.
5) Upgrade the IP500v2 system to the 8.0(42) release.

4.4 IP Office Expansion Unit Compatibility
All IP Office expansion units must also be upgraded to the version supplied with the
Administration software.
4.5 Upgrade Instructions for IP Office Preferred Edition
VoiceMail Pro must be at a minimum of 4.0(15) GA before automatic upgrades can be
performed to Preferred Edition using this maintenance release.
The Preferred Edition 7.0(32) installer (also known as VoiceMail Pro) will automatically
detect the previous build and upgrade automatically. It is always advisable to back up
the configuration, and any bespoke voice files prior to performing the upgrade.
Prior to upgrading the Preferred Edition Server to 7.0(32) please ensure that all
applications running on the PC are closed. The upgrade process will retain all the
customer configuration, mailbox data and registry settings.

4.6 Upgrade Instructions for Customer Call Reporter
The release of Customer Call Reporter has no special requirements or prerequisites
in order to upgrade from the 6.1 or 1.2 GA releases. Please refer to the
Maintenance and Diagnostics section of the CCR Installation documentation for details
on how to upgrade. If you are upgrading from CCR 1.X please refer to page 104 of
Technical Bulletin 115.

4.7 Upgrade Instructions for IP Office Applications Server
This release of Applications Server contains no special requirements in order to upgrade
from the previous GA release. Please refer to section 1.6 of the IP Office Application
Server Installation and Maintenance documentation.
Global IP Office Technical Bulletin Number 143

5.0 Known Issues
This section details known issues with 96×1 series telephones:
96×1 EEPROM values incorrect leading to incorrect handset and headset audio levels
The handset and headset receive volume may be 6dB lower than expected. This affects
specific serial number ranges of 96×1 telephones. This is detailed in a Product Support
Notice (PSN) available on the Avaya Support web site:
Intermittent voice quality issue is heard during a call
A small number of customers have reported an intermittent voice quality issue with
feedback or a distorted sound during calls. This is currently under investigation and an
update will be released documenting this issue and detailing a resolution.
New 96×1 telephones may not upgrade on first attempt
New 96×1 series telephones currently have firmware release 6.0 loaded at the factory.
An issue has been identified where the telephones may not upgrade successfully on the
first attempt when upgrading to the 6.2 firmware included in this release of IP Office
Administration. If new 96×1 telephones are being deployed Avaya recommends using a
third party HTTP server instead of the IP Office HTTP mechanism. This issue is specific
to the 96×1 6.0 firmware and does not occur when upgrading from telephone firmware
later than 6.0.
96×1 Telephone Screen Saver
The screen saver may not switch off automatically when answering an incoming call. If
this occurs pressing the “Phone” button will switch off the screen saver.
HTTP server availability
If the HTTP server used by the 96×1 telephones is unavailable and call server address
is modified to be a static IP address the address may not be displayed on the telephone
Absence Text on 9621 Telephone
It may not be possible to change Absence Text when using a 9621 telephone.
96x1Backup Operation
The telephone backup operation may not be successful when parameters are
configured differently than the default.
9641 Upgrade
9641 telephones upgraded from a 6.1 R38 build may load the application file twice
during an upgrade.
Global IP Office Technical Bulletin Number 143

Ringback Tone with G.722
When the UK locale is used in combination with the G.722 codec, there is a slight audio
distortion while the ringback tone is played.

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