ShoreTel 13 + Open Partner Ecosystem: Brilliantly Simple!

by Gaurav Kheterpal on July 23, 2012

For a company that prides itself on being Brilliantly Simple, ShoreTel continues to impress with its ever expanding video conferencing and instant messaging capabilities. The UC giant has enjoyed a good year so far.

In February, the company generated record revenues in its second quarter for fiscal 2012 and surprised analysts by reporting earnings that beat their expectations by 400 percent. To top it off, ShoreTel announced that it will acquire M5 Networks, a New York-based hosted UC vendor, in a deal worth about $146 million. In May, ShoreTel announced that its consolidated revenue for Q3 2012 was $ 56.3 million, up 9% from last year.

Last month, ShoreTel announced the release of ShoreTel Mobility for customers of ShoreTel’s M5 cloud division. And last week, the company unveiled its latest software release, ShoreTel 13, which includes enhanced capabilities for video communications and instant messaging. The best part – the ShoreTel 13 software upgrade is included at no charge to all existing customers with a maintenance agreement.

The company claims ShoreTel 13 offers significant performance improvements in deployment, management, scalability and use across a single-image system. It also reaffirms ShoreTel’s commitment to open standards as the software upgrade brings compatibility with products based on SIP, XMPP and H.264 along with enhanced capabilities for video communications and instant messaging.

“Video is becoming mainstream – moving out of the board room and into the everyday workflow. People need the flexibility to connect by video from their desktop not only into the corporate boardroom but also with customers, partners and others with varying system types from Polycom, LifeSize and others,” said Kevin Gavin, chief marketing officer at ShoreTel. “By the same token, IM is now conventional for communicating with colleagues regardless of where they’re located. ShoreTel fully embraces the complete circle of unified communications by integrating video, voice, and data across any device to streamline collaboration and enhance productivity with IM, presence, audio and Web.”

ShoreTel 13 uses the H.264 standard to provide a one-stop shop for all video conferencing channels, be it desktop computers or notebooks. As always, the company claims the key differentiator for its ShoreTel 13 upgrade is its simplicity coupled with ease of deployment, ease of management, ease of scalability, and ease of use.

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Written by: Gaurav Kheterpal. www.digitcom.ca. Follow TheTelecomBlog.comby:RSS,TwitterFacebook, or YouTube.

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