Avaya Answers the BYOD Challenge

by Jeff Wiener on July 26, 2012

There’s no question that the BYOD (Bring Your Own Device) movement is here to stay, having quickly become an inexorable part of the corporate technology scene. As we’ve written here at length before, there are innumerable IT security challenges associated with this BYOD evolution, as IT departments continue to struggle with the management of multiple unsecured devices on corporate networks. But as companies struggle to get a handle on the BYOD movement, one company has already designed a platform geared to handle it, and that company is, of course, Avaya.

Earlier this month I introduced Avaya’s new IP Office release 8.1, and while I reviewed the specifications of this latest upgrade, I didn’t go into a lot of detail of how Avaya is planning to answer the challenges modern corporate telecommunications currently poses.

To that end, if you’re a SMB enterprise in the market for a stable and secure communications platform that will allow your business to traverse the dangerous waters of the BYOD ocean, look no further than Avaya IP Office 8.1, as several key additions to this update will make managing multiple devices easier than ever.

It’s a telecommunications market defined by disparity, meaning that there’s no one device, one platform, or one security protocol that now dominates the current corporate telecommunications sector. While I can only guess the headache such disparity has caused IT departments the world over, forward thinking companies like Avaya have seen this technological shift on the horizon for several years now, and are prepared to respond to the challenges BYOD poses.

According to Avaya’s SMB senior manager Mark Massingham, with IP Office 8.1 Avaya has focused on two development tracks, mobile computing and BYOD security, along with a renewed push into the SMB market. “BYOD is here to stay”, he said recently, “and companies need security measures and a stable platform that will support that trend.”

“We understand that people are going to bring their own devices,” Mark Monday, VP of Avaya’s small and midsize enterprise and collaboration platforms division, added in a subsequent interview. “Our role is going to be to ensure that it’s enabled in a secure way so that the IT departments and partners can offer that capability.”

To that end, one of the key additions to this newest iteration of Avaya’s unified communications IP Office platform is the Avaya Flare Communicator, an advanced mobility app that brings corporate security (and IT peace of mind) to every device. Previously only available to larger enterprise clients, the Flare Communicator, as explained by CRM Buyer writer Erika Morphy, “enables mobile access to business-class calling, presence, company directory search, and making simultaneous calls while on a mobile device.”

So how do you answer the BYOD challenge? “[Secure BYOD] oftentimes takes a dedicated client environment like the Flare client running on these devices,” Monday explains. “We [Avaya] want to be a part of [BYOD], we want to enable it, but we want to do it in a secure and manageable way.”

Simply put, to traverse the dangerous waters of the BYOD ocean one needs a safe and secure platform, and in a BYOD market where everyone brings whatever device they want to work the only way to ensure network integrity is to employ secure software, like IP Office 8.1 and its incorporated Flare Communicator, that bridges the BYOD gap.

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