’s Top 6 Posts for March 2013

by Jeff Wiener on April 2, 2013

1. Avaya’s Multichannel Solution Fosters Holistic Customer Service

In this world of mobile technology and social media where everything is instant and connected, customer service is no longer about solving individual problems, but about managing the entire gamut of experiences customers have when engaging one’s business.

While this whole notion of Customer Experience Management (CEM) is relatively new in the business world, companies are increasingly finding that by connecting with customers along multiple channels like social networking, mobile apps, and Web presence, they can more effectively establish long-term relationships, and it is with that goal in mind that Avaya has unveiled the latest iteration of its CEM platform.

2. Wind Mobile Reportedly Up for Sale

Just the other day, Telus argued that there is indeed competition in the Canadian wireless market, but today’s news seems to contradict that view: Wind Mobile, the first fully foreign-owned carrier, is up for auction, with the first bids to be collected today.

Considering that Wind’s parent has invested roughly $1.7 billion in its Canadian business, and this includes the $442 million paid for their AWS spectrum (Cannacord estimate), the sale price isn’t going to be small. Now add another $1.5 billion the buyer needs to invest to build its LTE network and its clear that only a handful of bidders will be left standing, three to be precise:Rogers,Belland TELUS.

3. RIP Android: Visionary Leader Rubin Leaves Android Project

Andy Rubin, the chief architect behind the dominance of Android, stepped down from the mobile OS project this month, raising questions about the future of one of the tech world’s greatest minds and the future of the Android project as a whole. The company promptly announced Rubin’s replacement, Chrome executive Sundar Pichai, with company CEO Larry Page stating in a blog post that Rubin’s expertise will be used elsewhere, hopefully with similar results.

But there are some that see this change in leadership as anything but a mutual break, arguing that internal tension between Android and Google’s Chrome division was the impetus for this change, and that Rubin was kindly asked to step down (i.e. fired) so that Google could resolve this conflict and create a more cohesive mobile strategy. Now the question remains, can Android survive without Rubin…does Google even want it to?

4. Nortel’s Fate to be decided in Trans-border Trial

Nortel’s demise has been anything but straightforward with investors from all over the world looking to get their worth from the company. However, a ruling made by judges from both Canada and the US will look to try and bring a final end to the company’s misfortune by announcing that the company will go through just one trial to tie up all the loose ends surrounding the bankruptcy.

The trial would look to find a way to pay all of the company’s North American creditors both withinCanadaand theUSwho had been left out of pocket since the firm’s bankruptcy started in 2009. With the trial being spread across both borders, it should hopefully settle the Nortel dispute once and for all and bring closure to the fallen Canadian telecom giant.

5. Do Hands-free Kits hamper our Driving Abilities?

Hands free kits have provided us for years with a safe and manageable way to communicate with others whilst we are on the road. However, a new study by a team of researchers inTorontohas found that the set-up could actually be a significant distraction to our driving. The results found that the hands free kits hampered our ability to make left turns on the road and still distract the mind from other important actions.

Now consider the emergence of wearable technology and one can only imagine how this coming epoch will exacerbate such risk, allowing users to circumvent the letter of such laws, yet posing a substantially greater threat to all those behind the wheel.

6. T-Mobile’s Radical “UnCarrier” Shift still Eerily Familiar

Earlier this month writers here at TheTelecomblog reported that T-Mobile had taken a radical step and finally abolished the multiyear mobile contract, pioneering a seemingly revolutionary prepaid/subsidy hybrid smartphone solution and branding itself as the “UnCarrier,” the wireless provider who does things differently than everybody else.

But before you think that T-Mobile is offering you the deal of a lifetime, finally offering top end smartphones on a prepaid “pay-as-you-go” option, the devil here is really in the details, meaning that upon closer inspection T-Mobile’s “UnCarrier” no-contract solution looks a lot like the old ball-and-chain contact that we’re used to.

Comments on this entry are closed.

Previous post:

Next post: