VoIP Services Market Record Biggest Growth Driven by Cloud Telephony

by Istvan Fekete on April 29, 2013

VoIP has gained traction over the past two years and has passed the early adopter stage in developed countries, according to Infonetics’s biannual VoIP and UC services and subscribers report.

“The market for VoIP services has moved well beyond the early adopter stage to mainstream status in many developed countries. New geographic regions are opening up, and SIP trunking and hosted UC continue to heat things up, fueling growth,” reports Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research. “Vendors are increasingly pitching cloud telephony and unified communications services alongside SIP trunking as more multi-site businesses seek out hybrid solutions.”

VoIP and UC market findings:

  • The global VoIP services market, including residential and business VoIP services, totaled $63 billion in 2012, up 9% from 2011
  • Due to continued demand for enterprise cloud-based services, hosted VoIP and UC services revenue grew 17% in 2012 from 2011, the most of any segment
  • SIP trunks jumped 83% in 2012 from the previous year, as multi-site businesses adopt SIP trunking for cost savings and flexibility
  • Managed IP PBX services, which focus on dedicated enterprise systems, remain the largest business VoIP services segment, and sales grew 9% in 2012
  • NTT retains its leadership as the world’s largest residential VoIP service provider in 2012, with 7.6% of global subscribers, followed by Comcast and France Télécom; all 3 providers continue to add new residential VoIP subscribers in their respective regions
  • The combined business and residential VoIP services market is forecast by Infonetics to grow to $82.7 billion in 2017

Infonetics’ findings are the result of tracking the following companies: AT&T, Cablevision, Charter, Comcast, Cox, Embratel, France Télécom, J:Com, Kabel Deutschland, KDDI, KPN, KT, LG Uplus, Liberty Global, NTT, ONO, Rogers, SFR, Shaw Communications, SK Broadband, Sky, SoftBank, TalkTalk, Telecom Italia, Time Warner Cable, Verizon, Vonage, and others.

In another report, Infonetics has pointed to the rapid adoption of SIP trunking as enterprises are after improving their reliability and cutting costs at the same time. Although SIP trunking is far from being the ubiquitous standard for Q1 lines and ISDN circuits, the trend is obvious: SIP trunking is poised to grow over the next few years and reach 58% by 2015.

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Written by: Istvan Fekete. www.digitcom.ca. Follow TheTelecomBlog.com by: RSS, Twitter, Facebook, or YouTube.

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