Are reviews for the BBM app being faked on Google Play?

by Andrew Roach on October 24, 2013

Many people have spent years waiting for the BBM app to appear on Android smartphones as former Blackberry users get in line to use the instant messaging service to chat with friends and family on their smartphones.

Having finally been made available to the public on Monday, the app has skyrocketed to the top of the Google Play download charts with 10,000,000 million users downloading the service.

However, all is not what it seems when it comes to the public feedback with many of the top comments about the programme looking near enough identical to one another.

The problem occurs further down the reviews and has left many users confused as to whether the feedback is real or planted there to drive download figures.

When scrolling through the initial comments, no more than 5 of the top 8 sound extremely similar with users posting “Thank you so much blackberry team. I was waiting this app. Its really great user friendly and smooth.”

Normally, reviews would go some sort of detail about the app but with the comments seemingly rather generic and having no depth to them, it seems that they have indeed been planted there by a company or syndicate.

Blackberry has quickly denounced the scandal and said that they are no way involved with any comments relating to the app on Google Play. This was highlighted by Blackberry’s communication director Victoria Berry who told CBC: “We do not approve of or condone such activities and are committed to working with Google to resolve this.”

It’s likely that the comments are the actions of either a Blackberry fan group or hackers keen to mess with the introduction of BBM to other platforms for the first time but no groups have yet to claim any responsibility for the incident.

Aside from the repetitive comments, there has been some good feedback for the BBM app which currently has a 3 star rating on The App Store and a score of 4.2 on Google Play.

As more and more people downloaded the app, there was always going to be a risk of some dodgy comments filtering through the system. Blackberry will now be keen to make sure that future comments about BBM are about the app and provide useful information to anyone who might consider downloading the programme in the near future.

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Written by: Andrew Roach www.digitcom.ca. Follow TheTelecomBlog.com by: RSS, Twitter, Facebook, or YouTube

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