CRTC Fines Telemarketers $100,000 for Violating Unsolicited Telecommunications Rules

by Istvan Fekete on December 6, 2013

The Canadian Radio-television and Telecommunications Commission has announced that it has no mercy for telemarketers who violate the regulator’s DNCL (Do Not Call List). The most recent companies targeted by the CRTC’s target have been Green Shield Windows and Doors and Peak Windows and Doors.

The aforementioned two companies have violated the Unsolicited Telecommunications Rules, an CRTC investigation found. As a result, the regulator has fined the two a total of $100,000 with Green Shield Windows and Doors Ltd. forced to pay a penalty of $65,000, and Peak Windows and Doors Ltd., $35,000.
These amounts, though not the highest, are a sharp reminder not only for these two companies, but also for all telemarketers to comply with the Unsolicited Telecommunications Rules.

According to the CRTC’s press release, investigations found that both Green Shield and Peak failed to subscribe and pay all applicable fees to the National Do Not Call List operator, and as a result the companies started making telemarketing calls to consumers whose numbers were registered on the list.

“We appreciate the cooperation we received from both companies during our investigations,” said Lynne M. Perrault, the CRTC’s Acting Chief Compliance and Enforcement Officer at the time the investigations took place. “Any company that is involved in telemarketing activities must put appropriate safeguards in place to ensure compliance with the Unsolicited Telecommunications Rules.”

After receiving the $100,000 total bill, Green Shield and Peak have ceased making telemarketing calls. Furthermore, they agreed to hire a third-party to do that job for them prior to any future telemarketing calls, and they will also implement a comprehensive compliance program helped by the regulator, including the appointment of an internal compliance officer to ensure ongoing adherence with the Unsolicited Telecommunications Rules.

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Written by: Istvan Fekete. www.digitcom.ca. Follow TheTelecomBlog.com by: RSS, Twitter, Facebook, or YouTube.

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