Mitel Acquires Contact Center Supplier Oaisys

by Istvan Fekete on March 5, 2014

Canada-based unified communication solutions company Mitel Networks has taken another important step with the acquisition of contact center supplier Oaisys, a leading developer of integrated call recording and quality-management solutions.

The deal is part of the company’s strategy to expand its presence in the contact center space. Oaisys was founded back in 1996 in Cambridge, England. The company has won several awards in the last year, such as the Avaya DevConnect Innovation Award for call recording and contact center management solutions and the 2013 CRM Excellence Award from Customer magazine.

Also, it is worth mentioning that it has patented its portable voice documentation (PVD) technology, and that Oaisys’ voice compliance and quality monitoring solutions were rated Avaya-compliant last year.

Mitel announced the acquisition yesterday, without disclosing the financial details. “Contact Centers have become the front line for businesses looking to harness customer insight and intelligence to deliver competitive advantage and drive growth, and the acquisition of OAISYS is a logical next step in Mitel’s strategy and solution to address that market demand,” said Richard McBee, President and CEO, Mitel. “With OAISYS, Mitel partners and customers will have the critical capabilities they need to unlock, extract and leverage business data.”

According to the Oaisys CEO, Brian Spencer, the company is seeking to grow its product range and reach though Mitel. “Mitel is a natural fit for OAISYS as we look to expand and grow our product range and reach,” said Brian Spencer, CEO of OAISYS. “Full integration into the multi-platform contact center portfolio of a major multi-national vendor like Mitel opens the doors for us to take our products to new platforms, new partners and new markets.”

Mitel has been busy acquiring companies lately. Last year it acquired another contact center supplier, prairieFyre, a privately held global provider or contact center, business analytics and workforce optimization software and services company. Mitel has now paid out about $20 million on strengthening its position in the $3 billion market.

Mitel also completed a merger with Aastra Technologies Limited early this year.

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Written by: Istvan Fekete. www.digitcom.ca. Follow TheTelecomBlog.com by: RSS, Twitter, Facebook, or YouTube.

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