’s Top 6 Posts for May 2014

by Jeff Wiener on June 2, 2014

1. Zero Patience Defines New Customer Paradigm

Although rapid online service, instant on-demand content, and real time social networking has revolutionized the way businesses interact and connect with customers, it has changed the customer paradigm as well; this ethos of instant everything and rapid response time having created a new breed of consumer, one with zero patience.

This zero patience phenomenon is exacerbated by the fact that customer expectations are changing faster than companies (and sometimes technology) can keep up. As one market analyst notes, “With alarming rapidity, customers’ expectations for Web experiences grow more and more demanding. To deal properly with the zero patience phenomenon, site publishers will need a whole new set of tools.” Is your business ready for the zero patience era?

2. FCC Yields to Public Pressure, Revises Net Neutrality Plan

Responding to the outpouring of criticism of his latest rules for Net Neutrality, rules that reportedly would have allowed preferential paid Internet service, Federal Communications Commission chairman Tom Wheeler is reportedly revising his plan, this time with assurances that providers will not be able to segregate online traffic into fast and slow lanes.

The change coincides with increased pressure from grassroots Net Neutrality movements; concerned online users who have increasingly been making their voices heard when it comes to policies surrounding the FCC’s Open Internet agenda. Digital-rights advocate Free Press, along with groups such as and mobile operator CREDO—which has a social activist arm—have organized protests and awareness campaigns to get the attention of Congress and the FCC, letting them know that providers don’t own the Internet.

3. Telus Drops Third Takeover Bid for Mobilicity

I guess a third time isn’t a charm, for Telus and Mobilicity at least, as Telus has decided to drop its $350 million takeover bid for struggling wireless startup Mobilicity, ending its third attempt to acquire the valuable wireless spectrum and subscribers of the small carrier.

“A source said Vancouver-based Telus sent word of its decision to Mobilicity on Tuesday, informing that it was withdrawing its offer because conditions of the deal had not been met. Telus is now “no longer in the mix” to obtain Mobilicity,” a report explained.

The source did not say which conditions had not been met. However, one requirement was thatOttawaapprove the transfer of spectrum between Mobilicity and Telus – a transaction the government has consistently opposed.

4. Level 3 accuses Broadband Providers of “deliberately harming” their own service

Several U.S.consumer broadband providers are “deliberately harming the service they deliver to their paying customers,” backbone Internet provider Level 3 claimed earlier this month. The Colorado-based Tier 1 Internet service provider took to the blogosphere on Monday, accusing Comcast, Charter, Time Warner Cable and other top U.S. ISPs for refusing to upgrade their peering connections, causing consumers to experience subpar Internet access.

The crux of the issue, Level 3 claims, is that these providers are purposely refusing to upgrade in hopes of extracting service delivery fees from companies like Level 3, using their market power as leverage to dictate network peering relationships, the exchange of online traffic between different providers.

5. Blackberry Aims Mobile Efforts at Indonesia

Blackberry may be against the ropes but the fading smartphone giant isn’t ready to go down without a fight. To that end the once great Canadian mobile success story has announced that is will launching a new budget handset inIndonesia, part of the company’s renewed focus on emerging markets.

But let’s face it, the writing is on the wall for Blackberry, leaving me to wonder just who will step in to the void created by Blackberry’s decline and create innovative and useful mobile business solutions, and will they capture people’s interest the way Blackberry once did?

6. AT&T May Take Over DirecTV in a $50 Billion Deal

AT&T is about to sign on the dotted line in a DirecTV takeover and is ready to shell out nearly $50 billion for the satellite-television provider, people familiar with the matter speaking with the Wall Street Journal have said. The deal would involve a mix of cash and AT&T stock and is said to be closing in two weeks or sooner.

The news comes after Comcast announced an agreement to buy Time Warner Cable for $45 billion earlier in February. That deal would create a giant dominating the country’s major markets.

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