Apple Pay Purchases Seamless in Store, but Buggy in Apps

by Istvan Fekete on October 22, 2014

Apple Pay officially arrived on Monday: After updating to iOS 8.1, iPhone 6 and iPhone 6 Plus owners were able to start using their recently purchased smartphone to pay for their purchases. After more than two days of availability, the reports are in, and they are mostly positive.

As Molly Wood of the New York Times puts it, using Apple Pay is convenient, problem-free, and even fun. But that seems to be limited to in-store purchases. Eddy Cue was certain that Apple’s payment system would be used mostly for in-app purchases, but, as you may have suspected, the user experience hasn’t turned out to be flawless: it is limited, buggy, and seems to result in multiple charges for some purchases.

After setting up Apple Pay using a credit card issued by one of the participating US banks, iPhone 6 or iPhone 6 Plus owners can visit any store with contactless terminals installed and make a purchase. According to multiple reports, paying with your iPhone is fun and “just works”. In some cases, though, depending on the store’s hardware, a signature may be required if a purchase is over a certain amount.

Although Apple said at launch that Apple Pay would be limited to the US, the payment system can be used internationally, as iPhone 6 users from Australia, Canada, and other parts of the world report. The only condition for a successful payment is to have a credit card issued by a US bank that has partnered up with Apple.

This new mobile payment system has effectively widened the door Google Wallet opened some while ago. Apple is known for not being the first, but then rolling out a product or service that aims to provide a seamless customer experience.

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Written by: Istvan Fekete. www.digitcom.ca. Follow TheTelecomBlog.com by: RSS, Twitter, Facebook, or YouTube.

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