Rogers Charges Customer Hundreds of Dollars for Unwanted Texting Service

by Istvan Fekete on February 17, 2015

An Edmonton-based customer realized that Rogers had been charging him $10 each month for unwanted text messages he considered spam for more than two years. A CBC investigation revealed that the fortune-telling messages Andy Pearcey received – we don’t know if this was on a monthly or daily basis – weren’t spam: They were allegedly requested. Pearcey denies any such action and wants out.

It all started in November 2012 when Pearcey says he received an unwanted text from a fortune-telling service. He ignored the message, but more than two years later found that he had paid almost $300 for a service he claims he had never agreed to. When he contacted Rogers about the issue, he was told to take it up with the fortune teller.

“You don’t go and read your spam mail. Most people don’t. I certainly don’t have the time.

“I thought someone was trying to sell me something. I just ignored it and didn’t know they were taking $9.99 a month from me,” he said.

Since Pearcey had a contract with Rogers, not the fortune teller, he persisted with the matter and finally got a promise for $50 and maybe another $10 for keeping things quiet. He didn’t agree to that, and he contacted CBC.

Rogers declined to give an interview but pointed to the bills Pearcey had received: The monthly $10 charges for the aforementioned fortune-teller services were listed on Page 6. But he was apparently too busy to check this out.

“We’ve apologized to the customer and are providing a full refund, which is our policy in cases like this,” Kevin Spafford wrote.

The carrier launched its own investigation into the matter and suspended all programs offered by the third-party vendor in question. Ultimately, Rogers apologized to Pearcey, agreed to give a full refund, and allowed him to cancel his contract without a fee.

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Written by: Istvan Fekete. www.digitcom.ca. Follow TheTelecomBlog.com by: RSS, Twitter, Facebook, or YouTube.

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