Consumer Rights Group Urges Consumers to Talk to CRTC about Telecommunications Service Standards

by Istvan Fekete on June 9, 2015

We’ve heard plenty of times that Canadians have access to world-class telecommunications services that enable them to participate actively in the digital economy. But is that what you, as a wireless subscriber experience every day? I think not.

Take the case of an Iqaluit resident for example: At Iqaluit’s Four Corners intersection downtown it takes more than 10 minutes to send an iMessage containing a photo. That compares to a regular text or phone call, which can be initiated in an instant, or at least this is what you may think. The problem is that this isn’t the norm.

“Phone calls, it always takes at least three times”, says Jessica Bos, a regular cellphone user. “It drops the call sometimes. Sometimes it doesn’t even work. I tried to make a phone call on the weekend and it didn’t go through, so I gave up.”

Usually, you talk about such issues with your friends, but that’s not the case here, because they can’t solve your problem. That’s why John Lawford, executive director of the Public Interest Advocacy Centre in Ottawa, a group that works on the behalf of consumer rights, says Canadian consumers should start speaking to the right people – those who can solve the matter.

If you have the time and money, you could switch from carrier to carrier and test their services until you finally find the one that provides a better service.

Right now the only source of help in this question of telecom standards is the CRTC. The regulator is asking for input on basic telecommunications service standards.

If you think you’re not getting get what you’re paying for, another solution is to submit a complaint to the Commissioner for Complaints for Telecommunications Services.

The deadline for submitting your comment on the CRTC website is June 30. Then, based on your feedback, the regulator will hold a public hearing on April 11, 2016.

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Written by: Istvan Fekete. Follow by: RSS, Twitter, Facebook, or YouTube.

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