CRTC Fines Two Companies $170,000 for Violating Unsolicited Telecommunications Rules

by Istvan Fekete on October 27, 2015

The Canadian Radio-television and Telecommunications Commission (CRTC) has announced that two home improvement companies have paid a total of $170,000 in fines for violating Unsolicited Telecommunications Rules.

Manon Bombardier, CRTC’s Chief Compliance and Enforcement Officer, and his team conducted investigations into the activities of Canadian Choice Home Improvements Inc. and Le Groupe Hydro Hvac Inc. after receiving complaints claiming the two companies violated the rules.

The investigation concluded that Canadian Choice Home Improvements Inc. was registered with but failed to subscribe to the National Do Not Call List (DNCL), and that Le Groupe Hydro Hvac Inc. had neither registered nor subscribed to the list during specific timeframes.

“Canadians play an important role in our investigations of unwanted telemarketing calls by providing clear and complete information when filing a complaint. In this case, their information assisted us in bringing these two companies to conform to the Unsolicited Telecommunications Rules. Today’s announcement is another reminder to all telemarketers that compliance with the Rules is not optional,” Bombardier said.

Both companies called customers registered on the National DNCL, and Le Groupe Hydro Hvac Inc. even made calls to customers who had previously requested to be put on the company’s internal do-not-call list.

As a result, Canada Choice Home Improvements agreed to pay $140,000 in penalties, while Le Groupe Hydro Hvac Inc. paid $30,000 and committed to reviewing its current compliance program to avoid similar violations of the rules in the future. Canadian Choice Home Improvements Inc. has ceased all telemarketing, as of August 2015.

In the press release announcing the fines, the CRTC emphasized its commitment to protecting Canadians and monitoring telemarketers to make sure they comply with the rules. To date, the CRTC has imposed penalties totalling more than $6.4 million.

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Written by: Istvan Fekete. Follow by: RSS, Twitter, Facebook, or YouTube.

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