Amdocs Inks Deal with Rogers and Bell

by Istvan Fekete on November 12, 2015

Amdocs has announced that it has entered into a services agreement with Rogers Communications until 2018 and has extended its relationship with Bell Canada for an additional five years until 2022.

The partnership between Rogers and Amdocs began in 2006 when the Canadian carrier first integrated Amdocs’ integrated customer management products. The Amdocs system allows Rogers to provide a personalized customer experience and improve first-call resolution for wireless, cable, and telephony customers. Under the new deal, Rogers will continue to use Amdocs’ products until 2018.

In a separate announcement, Amdocs said it has reached an agreement with Bell to extend its managed and related professional services to deliver and maintain its business support systems across the organization for an additional five years until 2022.

“Amdocs has provided high-quality billing solutions and world-class operational support to Bell over the years. We look forward to building on our longstanding relationship to further enhance Bell’s efficient delivery of the best customer experience possible,” said Mike Cole, Executive Vice President and Chief Information Officer at Bell Canada.

Amdocs has 30-years’ experience when it comes to customer experience software solutions and services. Its solutions include BSS, OSS, network control, and optimization, coupled with professional and managed services. It has more than 24,000 employees and customers in more than 90 countries.

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