Getting Practical about Customer Service

by Jeff WienerJune 17, 2016

In the telecom world (heck, in every service industry) company CEOs love to talk about customer service. Oh my goodness they like talking about it! Nary has a quarterly conference call gone by without some talking head assuring investors that customers come first, that customer service is at the heart of everything they do, and […]

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Telecom Industry Promises Net Neutrality Fight is Not Over

by Matt KlassenJune 17, 2016

Earlier this week a U.S. Court of Appeals upheld the Federal Communications Commission’s controversial Net Neutrality regulations and as expected it has generated a far amount of commentary on both sides of the fight. On the one hand many proponents of an open Internet see this as a landmark victory in the fight against ISP […]

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T-Mobile Tops Customer Satisfaction Survey

by Matt KlassenJune 16, 2016

While T-Mobile may not have scored the highest marks in a new report from Market Force Information regarding network coverage, for data speeds, or even for most reliable service, its ongoing un-carrier campaign has demonstrated, without a doubt, that none of those things really matter in generating overall customer satisfaction. In fact, in the recent […]

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FCC’s Net Neutrality Upheld in Appeals Court Decision

by Matt KlassenJune 15, 2016

For the first time in history the Federal Communications Commission’s controversial Net Neutrality regulations have withstood an attack, as a panel of judges in the U.S. Court of Appeals for the District of Columbia Circuit yesterday voted 2-1 in favour of upholding rules, maintaining the FCC’s legal oversight and regulation of both wired and wireless […]

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Steve Jobs Did Not “Invent” the iPhone, the Feds Did, Pelosi claims

by Matt KlassenJune 14, 2016

Last week House Minority Leader Nancy Pelosi announced that the iconic iPhone was not “invented” by Apple’s Steve Jobs, as many might think, but instead was the product of tireless research on the behalf of the Federal government. You heard that right, the Feds made your iPhone…if Pelosi is to be believed of course. “Anybody here […]

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A Pointless Toll on Internet Traffic: The Truth about Data Caps

by Matt KlassenJune 13, 2016

While data caps have long been part of the mobile scene, broadband providers have slowly and subtly been implementing them across the gamut of Internet connections, particularly for wired, home use. On the face of it providers are hoping the same explanation given for capping wireless use will be accepted by wired customers as well, […]

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The Voice is Dead, Long Live the Voice!

by Jeff WienerJune 10, 2016

There is an oft used (and often misunderstood) phrase I came across the other day, “The King is dead, long live the King!” At first glance it seems oxymoronic, wishing one a long life when one is already so clearly dead, but the phrase itself (originally in French) is meant to indicate the seamless transition […]

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Cars offer significant growth market for mobile carriers

by Matt KlassenJune 10, 2016

For the last six months connected car customers, that is, customers who sign on to contracts to activate in-vehicle mobile technology, are the leading growth sector in the wireless industry, accounting for more new customer activations than any other segment. In fact, over Q1 of 2016, 32% of new cellular customers were connected vehicles; meaning […]

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AT&T confirms the Blackberry Priv has disappointed everyone

by Matt KlassenJune 9, 2016

We all knew that a lot hinged on the success of Blackberry’s first Android smartphone, the Priv, unveiled last year amidst moderate hype, and with that in mind, it was nice to see several carriers commit to supporting the latest flagship device from the struggling Waterloo Company. In fact, even when a phone is doing poorly […]

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T-Mobile Hopes Stock Ownership will Generate Long Term Customer Loyalty

by Matt KlassenJune 8, 2016

Over the last several years T-Mobile’s revolutionary UnCarrier marketing campaign has turned the wireless industry on its head, attracting millions of customers to the nation’s third largest carrier in the process. But attracting customers is one thing, generating long term customer loyalty is something else entirely, so the company’s latest promotion is geared towards retention […]

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